Citi Telesales Supervisor SAFE Act in Detroit, Michigan
Primary Location: United States,Michigan,Detroit
Education: High School Diploma/GED
Job Function: Sales
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 10 % of the Time
Job ID: 16063009
Manage, develop, and motivate a team of 10 – 12 Telesales Mortgage Representatives. Drive new business by instructing, coaching, developing and motivating team of Mortgage Representatives by applying in depth sales training techniques and leveraging industry expertise.
Supervise the day-to day operations of Mortgage Representatives, including planning, directing and evaluating workflow.
Meet/exceed Mortgage Representative productivity and business objectives/targets related to key performance metrics.
Meet/exceed sales objectives for unit/credit goals.
Meet/exceed NPS objectives for team and channel goals.
Meet/exceed Quality objectives for team and channel goals.
Monitor employee/client interactions and conduct performance reviews with staff.
Assist/resolve complex client loan scenarios for purchase/refinance transactions.
Maintain compliance, legal and regulatory standards set forth by the company.
Effectively interface and build rapport with fulfillment partners, vendors, sales support teams and operational support team members.
Complete special projects and other job related duties as assigned.
Some travel required.
Strong technical skills including extensive knowledge of residential product offerings and credit processes/parameters.
Deep understanding of business development techniques, sales process, coaching techniques and an intense customer orientation.
Highly focused, self-starter with high level of energy and positive outlook.
Strong analytical skills and ability to rapidly assimilate complex information.
Ability to rapidly determine key priorities, clearly communicate the priorities and ensure resources are properly aligned.
Ability to attract, develop, motivate and retain high caliber diverse talent.
Ability to build relationships and inspire trust across the organization.
Call center experience preferred.
This position requires you to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and to obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures.