EMC Tech Support Engineer IV in Draper, Utah

Job Description:

ScaleIO is looking for an L3 Technical Support Engineer to help drive our ground breaking software defined storage technology.

This is a great opportunity to be involved in revolutionizing the high-tech storage industry by delivering a disruptive product.

General Summary

Applies advanced systems level technical expertise to resolve highly complex systems level customer issues. Works closely with Engineering and other technical business units to increase knowledge and resolve customer issues. Identifies and provides resolutions to a diverse range of complex technical problems. Engineers provide problem determination and resolution for customer issues.


Customer service skills

Ability to work in a team environment

Communication skills

Capable of working under pressure

Ability to learn new technologies


Expert knowledge of operating systems (VMWare ESX / Linux / Windows) – Installation and configuration

Good knowledge of TCP/IP networking

Scripting – Perl/Python/Shell

Experience in working with customers worldwide


Networking experience: TCP/IP Protocol, infrastructure

Familiarity with applications, database (SQL, Exchange, Oracle) and clusters

B.Sc. (or equivalent) in Computer Science

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Critical Hiring Criteria:

Functional Area(s):

Engineering - Software



Business Unit:

212 - VFLASH


US - Massachusetts - Hopkinton, US - North Carolina - Raleigh, US - Utah - Draper