SAP Consulting Manager - Business Transformation Services - MENA, UAE Job in Dubai, United Arab Emirates

Requisition ID: 121442

Work Area: Consulting and Professional Services

Expected Travel: 0 - 50%

Career Status: Professional

Employment Type: Regular Full Time

Career Level: T4

Recruiter Name: Stephen BRADY


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.


SAP’s Digital Business Strategy is driving innovative services to customers from an end-to-end perspective. Global Consulting Delivery (GCD) provides a major cornerstone in this value chain. The mission of GCD is to achieve customer’s success and retention for SAP by efficient and flawless implementation of all SAP solutions with a strong focus on the digitalization agenda of customers.

Business Transformation Services (BTS) is part of GCD. Its core mission is to drive the digitalization agenda of our customers through Innovation Roadmaps, Transformation Programs and Value Governance based on SAP`s Digital Portfolio with a clear focus on customer success.

The Head of BTS MENA acts as market maker, people manager, thought leader and orchestrator of the team in significant Digital Transformation initiatives at SAP customers.


  • Develop business for BTS MENA and SAP (software & services)

  • Implement strategic SAP & DBS goals e.g. shift customers to SAP cloud, realize customers’ digital agenda and drive SAP S/4 HANA adoption

  • Execute Global BTS objectives in the MENA region

  • Ensure customer satisfaction and excellent quality of BTS delivery

  • Establish and maintain business relations with customer c-level executives and decision makers

  • Position BTS and the BTS service portfolio with internal and external stakeholders

  • Act as a local ambassador and contact for BTS towards SAP MENA and customer stakeholders

  • Create a positive perception of BTS MENA and all its members to stakeholders

  • Demonstrate thought leadership, drive innovation and contribute to BTS practice improvement

  • Form part of leadership meetings in DBS MENA

  • Recruit, develop, coach and manage the BTS MENA practice

  • Assign BTS consultants to projects and engagements and maintain the required utilization standards

  • Manage BTS revenue & costs within the assigned budget

  • Provide regular reporting updates & administration tasks as requested by management (including management reporting for utilization, forecasting, costs and services sales)


  • At least 7 years professional work experience in Business Transformation Services or a comparable responsibility

  • Demonstrated experience in strategic thinking and conceptual design of complex projects & programs

  • Track record of leading engagements with c-level customer executives and customer decision makers

  • Experience in leading virtual teams

  • Proven experience in decision making within own area of responsibility


  • University degree (Master’s degree or MBA preferred e.g. business administration, economics, computer sciences, engineering etc.)

  • Good knowledge of current and future trends in a main industry and the impact on business strategies

  • Solid knowledge in SAP Solutions and Technology and how it supports Digital Business Transformations

  • Expert knowledge of the SAP DBS and BTS services and experience at successfully positioning it in customer engagements

  • Excellent interpersonal skills, strong verbal and written communication skills as well solid presentation skills

  • Ability to manage customer’s expectations and communicate on controversial issues or with difficult audiences

  • Strong influencing skills to reach agreement on key decisions

  • Ability to operate across organizational boundaries and influence across all management levels both internally and externally to SAP

  • Self-confident, communicative and diplomatic

  • Team player, proactive networking, results and execution focused and willingness to learn.

  • Fluent written and spoken English


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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