Fairmont Guest Relations Supervisor in Dubai, United Arab Emirates

Primary Location

Guest Services SupervisorProviding engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Be an ambassador for an exceptional guest experience as Guest Services Supervisor, where your passion for service will inspire your team and make our guests feel valued.

Hotel Overview:Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 381 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of seven food and beverage outlets on property offer international dining options including Mediterranean cuisine and a Brazilian churrasco experience. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Juniors’ Club.

Summary of Responsibilities: Reporting to the Guest Relations Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service

  • Lead and supervise the Guest Services team while ensuring all service standards are followed

  • Handle guest concerns and react quickly, logging and notifying proper departments

  • Attend regularly scheduled departmental meeting

  • Assist in managing the departmental budget and scheduling Colleagues accordingly

  • Balance operational, administrative and Colleague needs

  • Assist guests regarding hotel facilities in an informative and helpful way

  • Follow department policies, procedures and service standards

  • Follow all safety policies

  • Other duties as assigned

Employee Status


  • Passion for guest service
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Fluency in English, secondary language preferred
  • Minimum of 1 year previous proven Seniority position or equivalent in a customer service industry
  • Must have the ability to handle a multitude of tasks and Guest requests
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
  • Knowledge of Micros-Fidelio Property Management System an asset
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

  • Frequent standing and walking throughout shift

  • Occasional kneeling, pushing, pulling, lifting

  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Please note that you must be eligible to live and work in Dubai. We will assist successful applicant with the visa process and provide flights and accommodation.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location: United Arab Emirates-Dubai-Fairmont The Palm, Dubai

Employee Status: Regular

Job Level: Management / Supervisory

Schedule: Full-time

Shift: Day Job

Closing Date: 17.Nov.2016, 11:59:00 PM

Req ID: PMI01348