Quality Technology Services, LLC Director of Inside Sales in Dulles, Virginia
Director of Inside Sales
Depends on Experience
Director of Inside Sales
QTS is an international provider of data center, managed hosting and cloud services. The QTS integrated 3C portfolio is unique in the marketplace and is delivered via world-class mega data centers and industry-leading personalized customer service. We transform ideas into products and services that help customers add efficiency to their IT and business operations and, in turn, deliver better service to their customers. The power of QTS' innovation happens when smart, creative people collaborate to break new ground, solve a problem, or create a solution to improve lives.
The Director of Inside Sales is responsible for coaching and managing the members of the Inside Sales team whose goal is the achievement of sales quotas, revenue retention and growth, churn mitigation and customer satisfaction. The Director of Inside Sales is responsible for organizing, developing and managing the following: sales processes, workload and personnel for the Inside Sales Department as well as formulating projects, assessing program effectiveness and analyzing a variety of unusual problems and questions.
ESSENTIAL DUTIES AND RESPONSIBILITIES, other duties may be assigned.
Ensure the achievement of sales quotas and retention goals for sales team and corresponding sales executives including new bookings and revenue quotas
Drive and expand sales into existing accounts to grow revenue
Monitor progress of sales executives on goals and job accountabilities. Provide developmental opportunities, delivering feedback and coaching to sales staff
Act in the best interest of each customer and ensures customer satisfaction by proactively addressing customer issues. Increase focus on retention and on-going customer satisfaction as means to protect and grow revenue base. Ensure coordination with other sales leadership to support overall retention objectives
Create and sustain a working environment that supports a team based selling channel (i.e. professionalism, respect, open communication etc.)
Ensure complete and accurate information is captured in salesforce.com CRM system
Proactively identify and respond to issues in the department that affect teamwork and goal achievement. Provide innovative and creative solutions in addition to leveraging peers in the problem resolution process
Take ownership for campaign implementation and ensure the sales campaigns are in line with the goals and objectives of the Inside Sales department
Provide strategic direction around optimizing the role of the sales executives
Lead by example through the effective display of personal and professional integrity
Coordinate the release of new policy, procedures, and campaigns as they affect the department
Evaluate opportunity to upgrade the department with additional automation when appropriate
Establish and maintain good working relationships with field sales staff
Work with Marketing Managers to establish, develop, and manage Inside Sales programs, which include developing training, creating scripts, identifying and integrating lists, and achieving established targets
Work effectively with other departments to insure smooth flow of information and a cooperative intradepartmental environment
Evaluate and monitor the results of product campaigns. Plan future strategies accordingly
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
College degree requested; advanced degree preferred
3-5 years’ experience in Inside Sales, preferably in a Business to Business setting
Strong leadership, people management, and team building skills necessary. Previous supervisory or management experience preferred
Technology industry experience a plus
Working knowledge of outbound and inbound telesales, basic marketing principles and practices, and personal computer systems
Demonstrated ability to sell and initiate programs
Excellent verbal and written communication skills. Ability to articulate concepts clearly and document procedures
Results-orientated and self-starting characteristics necessary
Proficiency with basic desktop programs, such as Excel, Word, and PowerPoint
Strong organizational skills and the ability to exercise judgment in prioritizing tasks in order to meet schedules and deadlines
Strong analytical skills along with the ability to identify problem areas, trends, and opportunities and take the appropriate action
Aptitude for evaluation, problem solving, planning, and organization
Ability to manage multiple priorities in a fast-paced, changing environment.
Ability to work independently and as part of a team
KNOWLEDGE, SKILLS AND ABILITIES
- Excellent interpersonal skills with the ability to interface with all levels of the organization
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals and disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.