EMC Program Mgr (PS) in Durham, North Carolina

Job Description:

At VCE, the Converged Platforms Division of EMC, we invented converged infrastructure and became a billion-dollar global market leader in rapid time. Now we’re planning a future filled with aggressive growth, innovation and leadership. That’s why we’re investing in people who are as passionately excited about customer satisfaction as we are. If you’re a Sr. Project Manager and enjoy the challenge of building a career with a dynamic and evolving global technology organization- bring your ideas, creativity and ambition to VCE. Success happens here. And we want you to be a part of it.

Program Manager- Southeastern United States

As a strongly funded start-up, we’re experiencing significant growth in our Professional Services Organization. This opportunity is ideal for an experienced Program Manager. This role manages the delivery of customer engagements for EMC. You will be responsible for managing the full life cycle of projects or programs from requirements gathering through customer service handover. You will act as the primary interface to the customer, vendor and all EMC personnel associated with the engagement.

Responsibilities and Deliverables:

  • Responsible for the delivery and execution of portfolio of or highly complex detailed projects with high risk. May be dedicated to major accounts as post-sales contact.

  • Responsible for the development of a program implementation plan that articulates the role of EMC, as well as vendors and client resources, in the delivery of the designed solution within the account. Has a thorough understanding of the business objectives of the customers. Reviews and validates statement of work (SOW). Responsible for reviewing and overseeing goals and milestones within projects to ensure EMC's commitments to customer and customer business objectives are achieved.

  • Establishes program governance. Oversees projects in his/her portfolio and leads project managers to ensure projects are delivered on time and within budget and to satisfaction of the customer, EMC and Account leadership. Provides support, assistance and guidance to project managers as needed.

  • Overall responsibility for the profitability of the project portfolio. Evaluates the impact of change requests on overall customer satisfaction, profitability and business potential. Accountable for compliance to EMC's revenue recognition rules and policies.

  • Oversees delivery Quality Assurance. Ensures that for any existing or potential customer escalation issues, appropriate communications are occurring to all EMC concerned parties; proactively manages customer relationship, oversees the EMC escalation and change control process. Provides regular updates of progress on those issues to both customer and EMC personnel.

  • Point of contact for all executive/management communication. Ensures a strong and seamless relationship by maintaining communications about the project portfolio and all the initiatives to all the stakeholders: customers, management, sales and delivery personnel. Lead contributor in interacting with strategic customers.

  • Articulates the full value of the EMC Solutions and EMC Services business benefit to the customer. Identifies potential future opportunities at the customers' and communicates to sales as appropriate.

  • Leads team of project managers; provide project management, leadership and oversight to project and/or workstreams. Acts as role model and provides feedback and coaching.

  • Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars. Complete and maintain industry recognized project management certification. Complete quarterly accreditations.

  • Responsible for review of proposals that address high levels of complexity and risk and address current and evolving client requirements. May actively contribute to the account planning process.

Qualifications and Experience:

  • Communication skills.

  • Project management skills.

  • Consultative skills.

  • Financial and analytical experience.

  • Organizational skills.

  • Ability to prioritize projects and/or deliverables.

  • Understanding of EMC's products and their value added to the customer.

  • EMC Proven certified.

  • Strategic planning abilities.

  • Ability to lead, motivate and direct a workgroup.

  • Bachelors Degree (Technical)

  • 10+ years of relevant experience.

Imagine what you could achieve when you build your career with a company that is committed to transforming IT for the world. Success happens here. See for yourself.

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.

Critical Hiring Criteria:

Functional Area(s):

Professional Services


EMC Corporate

Business Unit:

211 - VCE


US - Florida - Jacksonville, US - Florida - Tampa, US - Georgia - Atlanta, US - North Carolina - Durham