PAE, Inc User Support Specialist III in Falls Church, Virginia

Supporting the Most Exciting and Meaningful Missions in the World

User Support Specialist III

User Support Specialist III

General Responsibilities:

(a) Responsibilities/Duties. The Users Support Specialist III provides additional experience to the front-line representative to user community and is responsible for delivering high quality support services to meet more complex needs. The Specialist III performs complex trouble-shooting and diagnostic services, resolves problems, and resolves undocumented or complex work orders.

Job Description: The User Support Specialist will support the DOJ Executive Office for Immigration Review with maintenance and user support of the LearnDOJ website.

  • Processing Names Changes

  • Create Administrative Accounts and Assign Rights

  • Manually Record Training Completion

  • Oversee Supervisor Assistant Tool/Job Aid

  • Receive, Secure Signature Approval, Process and Track SF 182 Training Requests

  • Coordinates with Budget/Finance/UFMS that federal and commercial training vendor/invoices are correct, tracked, received and approved

  • Processes and follows up with Budget/Finance/UFMS to ensure vendor/invoices are paid

  • Ensures training quota is verified

  • Run SF 182 Reports e.g., (Data, Tuition, Paid Invoices, Learning History)

  • LearnDOJ Technical Trouble Shooter

  • Track Trouble Tickets related to LearnDOJ

  • Run LearnDOJ Assignment and Completion Reports

  • Upload Mandatory LearnDOJ Training to employee training accounts (civilians and contractors)

  • Attend LearnDOJ Upgrade Training at JMD

  • Attend UFMS Training

  • Accompany OEET Chief to JMD for LearnDOJ Program Training Updates at JMD

  • Accompany OEET Chief to JMD for UFMS LearnDOJ Invoice Processing Update Training

  • Candidate must be familiar with NFC, Adobe, JAVA, Acrobat Reader, Proxy Server Settings, Firefox, UFMS, Excel, PowerPoint, and Access.

Minimum Requirements:

  • Must be a US Citizen and able to obtain a government security clearance to include an extensive background investigation.

  • Three years experience in installing, setting up, and optimizing operating systems and in using advance commands and familiarity with hardware and software configurations.

  • Must be a high school graduate.

  • Should be able to lift and carry up to, and including, 50 lbs

Preferred Qualifications:

  • Prior helpdesk support experience

  • Experience supporting a wide variety of users

  • Experience prioritizing troubleshooting requests from users

  • Experience communicating and reporting to mid-senior level management

An Equal Opportunity Employer. PAE’s hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

EEO is the Law Poster at


PAE is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, PAE supports the execution of complex and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. PAE has a workforce of approximately 15,000 people in over 60 countries on all seven continents and is headquartered in Arlington, VA.

In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with PAE, please call Recruiting at (703) 656-6064 or email with "Disability Assistance" in the subject line.