SAP Business Analyst - Account Services, EMEA - German speaking desirable Job in Feltham, United Kingdom

Requisition ID: 120212

Work Area: Customer Service and Support

Expected Travel: 0 - 20%

Career Status: Professional

Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

What We Do:

Fieldglass, an SAP company, provides a cloud-based Vendor Management System (VMS) to manage contingent workforce and services procurement programs. More than 300 customers leverage Fieldglass to gain visibility into their external workforces, including contingent labor, services managed through Statements of Work and independent contractors while optimizing spend, quality, compliance and efficiency.

What Sets Us Apart:

Fieldglass was “born cloud”. As one of the forerunners of today’s highly successful cloud delivery model, Fieldglass has been a Software-as-a-Service application since its start. At a time when many buyers were using behind-the-firewall ERP applications to manage their non-employee workforce, this VMS industry first is now the industry standard.

Some of our attributes include:

  • We are the VMS market leader in global spend and in March 2014 were named the top company in our industry by Forrester Research.

  • Not only an industry leader but a thought leader - Fieldglass keeps customers up to date with VMS industry knowledge on our ‘From the Field’ blog, FUSE User Exchange and social media accounts.

  • We work with the world’s leading companies, including AIG, Verizon, GlaxoSmithKline, Johnson & Johnson, CVS/Caremark, United Airlines, Panasonic, Rio Tinto, Monsanto, and many, many more.

  • We are now part of SAP, a market leading enterprise application software company, helping companies of all sizes and industries run simple.

Company Culture:

Fieldglass encourages an open door policy and a collaborative office environment. Team members across all departments can easily meet together in any of our open office layouts. Those with an entrepreneurial and can-do attitude keep Fieldglass at the top of its industry. Traditional perks include casual dress, generous paid time off, charitable activities, stocked kitchens, great healthcare coverage and more!

Account Services Business Analyst:

We are currently seeking an experienced Business Analyst to join our Account Services team in our London Office. The Business Analyst will provide primary support for all users of the Fieldglass application, our proprietary services procurement application. This is a specialized position with numerous challenges and responsibilities. In this role, the Business Analyst will strive to become an expert in the Fieldglass application and work with the current team of Business Analysts to reactively and proactively provide solutions for internal teams and external clients/partners. The Business Analyst will act as a consultant to clients and partners as they expand their program utilization of the Fieldglass application. Responsibilities include:

  • Provide exceptional support to clients, partners, and internal employees in accordance to Service Level Agreements

  • Collect, analyze and work to provide solutions for projects, client/partner initiatives, day to day issues and other related responsibilities

  • Be actively involved with the Product Management to process enhancement requests submitted by internal teams and external clients/partners

  • Communicate effectively with internal teams and external clients/partners to deliver product information, properly managing client’s expectations and prompt status updates as necessary

  • Properly document results of analysis and obtaining internal team and external clients/partners’ sign-off on solutions and/or processes

  • Conduct training sessions for internal teams and clients/partners via web and in person

  • Participate on special projects and teams when required

  • Proactively create documentation and training sessions as needs are identified

  • Actively keep up to date on the Fieldglass application’s functionality, proper configuration in relation to specific client/partner needs and ultimately become an expert in the Fieldglass application

  • Work with minimal supervision, quickly adapt to changes, be willing to work on tasks until completion and maintain a high level of work performance and service excellence

We’re Looking For:

  • Bachelor’s Degree in Computer Science, Information Science, Information Technology, Business Administration, or related course of study

  • 2 years relevant work experience, preferably supporting a software application

  • Strong analytic skills with the ability to translate business requirements into technical solutions, and outstanding interpersonal skills (written & verbal)

  • Ability to work closely with business and technical users of all skill levels is needed (must be able to manager user expectations effectively)

  • Must be able to set priorities, adjust to client driven changes quickly, firmly commit to tasks and meet deadlines, and apply problem-solving techniques to application, environment, and data issues

  • Results-oriented, self-motivated and organized with the ability to balance multiple priorities simultaneously would be a great fit for this role

  • A strong knowledge and advanced skills in MS Excel, Word, PowerPoint, & Outlook is required, as well as a solid work ethic and dedication to producing high quality accurate work


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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