American Mechanical Service Service-HVAC Dispatcher in Fullerton, California

Company Information:

American Mechanical Services (AMS) is a dynamic organization focused on serving commercial, industrial and institutional property owners and managers through a strategic partnership.

American Mechanical Services facilitates the long-term management of HVACR, and Plumbing systems. We have locations in Denver, Colorado Springs, Dallas, Houston, San Diego, Washington DC/Baltimore, Los Angeles, and Indianapolis. We are a company dedicated to growth of our employees and customer base.

AMS rewards your commitment with great wages, benefits including PTO, major medical, 401-k, and career opportunities. Join our team and enjoy the rewards of working where you can make a difference in our entrepreneurial environment.

Job Description:

Focus on customer satisfaction, technician quality services, and achieving company service objectives. Major responsibilities include:

  • Receiving customer phone requests for service.

  • Selecting and dispatching appropriate service technician.

  • Maintaining positive relationships with customers and technicians.

  • Ordering parts/tools from supply house for technicians.

  • Issuing computer generated purchase orders for technicians.

  • Processing monthly preventative maintenance reports.

  • Track contracts to ensure conformity to agreement.

  • Input technician labors hours to computer for payroll purposes.

  • Maintain all files of Service Contracts, Work Tickets, quoted jobs

  • Coordinates activities with Service Supervisors Job Requirements:

  • Strong interpersonal and communication skills.

  • Computer skills, particularly keyboard manipulation.

  • Works well under pressure in a fast paced environment.

  • Able to handle multiple tasks at once.

  • Some overtime is expected

  • Exposure to heating and air conditioning industry helpful but not necessary.

  • Purchasing Experience.Benefits:

  • Health Plan- Multiple PPO and HMO's Available

  • Dental Plan

  • ESOP (Employee Stock Ownership Plan) with a great vesting schedule

  • Life Insurance

  • Vision Plan

  • Short Term Disability

  • Long Term Disability

  • Supplemental Life Insurance

  • Dependent Life Insurance

  • Blanket Travel Accident

  • Accidental Death and Dismemberment (AD&D)

  • 401-K Plan Company Match

  • PTO (Paid Time Off) for vacation, sick days, and personal business

  • Flexible Spending Accounts-Health Care & Dependent Care Reimbursements

  • Employee Assistance Plan-Offers resources at no costs for many of life’s issues /concerns

  • Legal Services-Limited services at no costs for some legal needs

  • EOE/AA M/F/D/V

  • Note: Listed benefits are brief and general in nature and not complete. Summary Plan Descriptions should be consulted for full details.