SAP Partner Service Advisor With German Job in Galway, Ireland
Requisition ID: 119573
Work Area: Sales
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
PURPOSE AND OBJECTIVES
Partner Service Delivery (PSD) is a global organisation focused on the proactive and reactive enablement over 6,000 SAP partners globally (Channel, Service, and Software). The team offers a range of enablement and support services to SAP’s Partner Ecosystem.
PSD is developing its team in Ireland to support its continued growth in size and scope and the role of the Partner Service Advisor (PSA) :
This role is a highly responsible Inside Sales Relationship Management role where the candidate develops and maintains a 1:1 professional relationship with a number of designated SAP Partners.
The PSA proactively drives the relationship with the partner and will have a series of remote 1:1 meetings, with the emphasis on identifying the partner’s business needs and building a long term relationship. With this regular interaction the PSA is then able to identify and offer advice on areas of the Partners business that would benefit from our extensive portfolio of enablement services.
The PSA will maintain focus on increasing partner satisfaction and productivity, while contributing to SAP’s growth strategy. The PSA is also expected to build a network of strong relationships with key stakeholders inside the SAP organisation, to ensure that there is full alignment in communicating with the partners. The PSA is measured on the successful execution of the enablement plan per partner, with most services measurable through partner action or revenue performance. The PSA is also measured based on Partner Satisfaction of their assigned partners.
EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES
1-3 years’ experience of account or partner management
Proficient knowledge of German language essential. Knowledge of another European language will be an added advantage
Knowledge and technical experience with SAP would be a distinct advantage
Creative thinking, willingness and ability to quickly learn new concepts and technologies
A pro-active and result-oriented team-player with strong communication skills (verbal & written)
Able to work independently and take ownership of assigned tasks
Able to work at all levels in an organisation and possess strong stature and presence. Must be highly credible both internally and externally
EXPECTATIONS AND TASKS
Clear understanding of partnership management in IT space
Knowledge of sales/marketing & partner relationship process
Understanding of end-to-end business processes
Demonstrable strong interpersonal and team-working abilities, coaching skills an advantage
Problem Analysis and problem resolution abilities
Strong level of technical credibility from the partner’s perspective, as such a strong IT/Software industry background is an advantage
Relationship building/networking capabilities
Provide to assigned partners operational support and enablement services to facilitate partner’s interaction with SAP and guarantee a successful collaboration
Trouble-shooting various issues the partner is facing in his partnership program, processes as well as systems and portals.
Proactively deliver services to assigned partners that help them improve their performance and revenue contribution to SAP.
Contribute to the overall partner experience and thus improve the partner satisfaction
- Minimum 3 years of professional experience in any of the following areas:
Account Management in the Software / IT Industry sector
Professional services & support roles
Business/IT Degree or equivalent experience
Experience with support systems, message handling and remote communication tools (e.g. WebEx, NetMeeting, Interwise, Computer Based Training…etc.) as well as Outlook, Excel, Word & PowerPoint
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: email@example.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.
Additional Locations: No Selection