SAP User Assistance Intern (6 month contract) Job in Galway, Ireland

Requisition ID: 118443

Work Area: Customer Service and Support

Expected Travel: 0%

Career Status: Student

Employment Type: Limited Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.


As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. SAP has sales and development locations in more than 50 countries worldwide. SAP applications and services enable more than 248,500 customers worldwide to operate profitably, adapt continuously and grow sustainably.

We believe that the power of our people, products and partners unleashes growth and creates significant new value for our customers, SAP, and ultimately entire industries and the economy at large.

Our vision is to help the world run better.

You can get a head start at SAP by working as an intern. You can lay the foundation for a career in a highly professional environment that supports original thinking, rewards initiative, and recognizes outstanding performance. The internship is paid and interns working at SAP enjoy many of the same perks as our regular staff, including complimentary coffee, tea, lunch, and use of the sports and social events and clubs. But best of all, you become part of a rich, stimulating environment in which you have daily access to technical experts, subject-matter experts, and business professionals. You will find the learning environment highly stimulating, where employees acquire knowledge and skills through instructor-led classes, e-learning courses and coaching.


During your internship with User Assistance Ireland, you will have a chance to learn about User Assistance at SAP and get hands-on experience in working with our different user assistance deliverables. Information Developers form a link between the software development team and the SAP customer. They are part of a Lean Development scrum team and are responsible for delivering product user assistance in a clearly structured and easily digestible form. Our Intern training program teaches you the requisite skills for this and gives you a basic understanding of the business and technical concepts relevant for the work of an Information Developer. SAP’s commitment to on-the-job training offers you the opportunity to learn about SAP’s product and business strategies, build up your technical knowledge, and develop your soft skills. Your role includes:

  • Creating your own user assistance deliverables as part of the learning program

  • Language editing text to ensure high-quality delivery to customers

  • Supporting Information Developers with tasks, such as testing and creating graphics

  • Supporting communication across the extended department using different platforms, wikis, etc.


You must be currently studying towards a third level qualification in any of the following disciplines: technical writing, English (or any other stream), applied languages, communications, or a writing-related course.

  • English to native-speaker standard

  • Ability to explain complex information in a clear and precise manner

  • Outstanding communication, writing, and grammar skills

  • Standard IT skills

  • A willingness to acquire product knowledge and learn new skills

  • Excellent organizational skills and an ability to work as part of a team



To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations: No Selection