Fiserv SQL Server Database Administrator, Senior in Glastonbury, Connecticut

Position Description

About the Role:

We are seeking a Senior SQL Server Database Administrator who will be responsible for our SQL Server Managed Services Program, leading team members and offer our clients and partners an excellent customer experience.

We are looking for someone who has the passion for not only the technical aspects of being a Database Administrator, but also would be highly motivated to take on the responsibility to design and build a successful framework around SQL Server service offerings. This position offers you a great opportunity to build out a brand new service offering from the ground up, flexibility and the opportunity to influence decisions across the business unit.

About our Business:

The Open Solutions division within Fiserv offers multi-charter solutions to banking and credit union clients in a shared services model. Its flagship product, the DNA™ platform, is a real-time, open technology account processing solution for financial institutions seeking a modern technology architecture and looking to benefit from the power of data and integration. In addition, Open Solutions has expanded its offerings to include Managed Services and Emerging Products & Services encompassing the following product lines:

  • Managed Network Solutions

  • Managed Database Services

  • Network Security Solutions

  • Hardware and Software Lifecycle Management

  • Unified Voice Solutions

  • Managed Hosting Solutions

Essential Job Responsibilities:

  • Lead team of SQL Server DBAs

  • Build, improve and manage all programs, processes and services related to MS SQL Server

  • Work closely with other areas and their technical teams to ensure delivery of database services within the performance targets set

  • Interface with other Fiserv-DNA organizations to improve and implement processes, procedures and automation

  • Work as a consultant to deliver SQL Server Professional Services to our clients and partners

  • Database capacity planning related to database growth and system utilization, trend analysis and predicting future database resource requirements

  • Work with internal team members and our development organization to identify SQL Server related improvements in relation to the DNA Product Suite

Required Qualifications:

  • Bachelor’s Degree in technical discipline, computer science or other related field or equivalent combination of education and experience

  • Minimum 10 years of SQL Server experience

  • Team lead experience required

  • Proven experience helping clients solve business problems

  • Experience in setting up monitoring/alerting of SQL Server systems as well as integrations with ticketing tools

  • The ability to provide clear and prompt communication flow concerning client issues between client, staff and management

  • Superior interpersonal skills, strong listening, written and oral communication skills with a customer-support focused attitude

Preferred Qualifications:

  • Thorough knowledge of all relevant versions of SQL Server.

  • Strong knowledge of SQL Server High Availability solutions such as SQL Server Clustering, Always ON, etc.

  • Extensive experience in setting up and maintaining production SQL Server cluster environments

  • Expert in Performance Tuning

  • Extensive experience with Windows operating systems

  • Very strong analytical skills and the ability to make quick and accurate decisions

  • Ability to work well under pressure and multi-task several issues at the same time

Travel Required: 10-25%

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.