LKQ Corporation Warranty Admin Tech in Grand Prairie, Texas

Warranty Admin Tech

at Lkq Corporation

Date Posted:



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Job Description

Job Summary:

Investigates customer inquiries about merchandise orwarranties by performing the following duties.

Essential Job Duties:

Be familiar with ATK internal Policies,values, and ATK Quality Policy

Be aware of his/her process/sub process andknow related procedures

Provide quality customer service according toproduct support procedure (P0583001)

Maintain performance indicators in acceptablelevels

Answer all calls promptly and courteously

Assisting customers on the telephone with anyinquiry they may have regarding technical or warranty concerns they may have

Provide technical service to customers,dealers, and field technicians for the products and services sold by ATK NorthAmerica

Primarily diagnose, troubleshoot, andrecommend field repairs regarding “internal engine' failures

Under minimal supervision, provide technicalsupport to the ATK customer base on a variety of automotive related repairs, byuse of telephone, internet, email, and written communication consistent withthe objectives and policies set forth by the department.

Notifies customer and designated personnel offindings, adjustments, and recommendations such as denied or approved warranty,payment of a claim, credit of customer’s account, or adjustment of customer’sbills

Recommends to management improvements inproduct, packaging, shipment methods, service, or billing methods andprocedures to prevent future complaints of similar nature

Contact customers as a follow up to ensurecustomer satisfaction, as required

Keys information into computer to obtaincomputerized records

Maintain a safe and clean work environment (5SProgram)

Be familiar with ATK’s Code of Safe WorkPractices.

Job Requirements

Basic Qualifications(Minimum Required Experience, Education, Knowledge/Skills/Abilities, EssentialPhysical Demands):

Education & Experience: Bachelor’s degree(B.A.) from four year college or university; or one to two years relatedexperience and/or training; or equivalent combination of education andexperience.

Knowledge/Skills/Abilities: ability to read andinterpret documents such as safety rules, operating and maintenanceinstructions, and procedure manuals. Ability to add, subtract, multiply, and divide in all units of measure,using whole numbers, common fractions, and decimals. Ability to apply common sense understandingto carry out instructions furnished in written, oral, or diagram form

EssentialPhysical Demands/Work Environment: Thephysical demands described here are representative of those that must be met byan employee to successfully perform the essential functions of this job. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essentialfunctions.

We offer:

Competitive Pay

401k Plan with generous employer match

Insurance Plans for (Medical, Dental, Vision, Life andDisability)

Paid Holiday leave (6) days after first 90 day period,and a Paid Time Off Program after 6 months

Experienced and qualified managers on site

About the Community:

We are environmentally responsible.

*LKQ is an Equal Opportunity Employer. Employment is contingentupon successful completion of: a criminal background investigation andpre-employment drug screening. We are a Drug-Free work environment. No contactfrom recruiters or agencies - without a previously signed contract.


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Warranty Admin Tech

Job Snapshot

  • Employee Type:


  • Location:

Grand Prairie, TX

  • Job Type:


  • Experience:

Not Specified

  • Date Posted: