Citi Customer Service in Service in Gray, Tennessee

  • Primary Location: United States,Tennessee,Gray

  • Education: Other

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Variable

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16066262


Customer Service Associate 2 (Inbound, no sales)

At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance.

Achievements with impact: that’s what drives us. How about you?

We are looking for highly motivated, energetic and dedicated individuals to fill the role of Service Associate 2. This role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Representatives will interact with clients to address and resolve inquiries by taking ownership of the client experience.

On a day to day basis our Service Associate 2 Representatives will be called on to:

· Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction

· Effectively break down information and identify opportunities to gain client agreement and trust

· Take ownership of every client experience

· Utilize good judgment and understanding of company policy to effectively make decisions to resolve client issues

· Achieve monthly individual and team based targeted performance goals

· Commit to treating clients and teammates with the utmost integrity and respect

· Challenge yourself and raise the bar for excellence in customer service

The Gray, TN site is a strategic site for Citigroup, with multiple lines of business located on campus. We are seeking career minded individuals who desire to take advantage of the multiple career paths available within our organization.

Together, we serve Citi’s Consumer and Commercial banking division, helping clients from all over the world find answers to their financial questions.

We accomplish this all within a state of the art facility which contains an onsite cafeteria. In addition, our team members enjoy an extensive and highly competitive benefit package that includes a comprehensive insurance plan, matching 401K program, and a tuition reimbursement program.

The work that we do here goes way beyond the walls of our facility. We are the face and voice of Citi and we enable Citi to deliver on the high level of service and integrity so critical to helping clients turn their ambition into achievement.

We are a crucial part of how the world views Citi—a responsibility we take seriously. We have a close knit and supportive culture, and consider it a privilege to work with the extraordinary people on our team, in our workplace, and across our organization. We hope you feel the same way, and consider joining us to jumpstart your career and catalyze progress for our clients and for Citi.


We find that in order to be successful in this role Service Associate 2 Representatives should have:

·Minimum 1 year of customer service experience preferred (financial services, call center, retail, etc.)

·Excellent communication, decision making, persuasion and problem resolution skills

·Experience working in fast-paced, goal oriented and team based structured environment

·Proficiency with Windows based applications (ability to navigate within multiple screens)

·High School Diploma, GED or relevant experience required

·A strong interest in continued learning and career advancement opportunities


Citigroup Inc. and it subsidiaries (“Citi”) are equal opportunity employers (M/F/D/V) and do not discriminate on the basis of any legally protected status or characteristic.