Cone Health HIM Imaging Specialist in Greensboro, North Carolina


Our Purpose Together, we create unsurpassed health care experiences. Our Intent We are the leader in delivering integrated, innovative health care. Our Values At Cone Health, we value and are accountable for:

  • Caring for Our Patients We provide exceptional quality, compassionate care and service in a safe, respectful environment.

  • Caring for Each Other We appreciate each other through honest communication and respect. We inspire ongoing learning, pride, passion and fun.

  • Caring for Our Communities We engage our communities with integrity and transparency. We embrace our responsibility to promote health and well-being.

    Education / Licensure / Certification

EDUCATION: Required: High School Diploma or equivalent

LICENSURE/CERTIFICATION/REGISTRY/LISTING: Preferred: Valid North Carolina driver's license required. If driving Cone Health vehicle, must have five (5) years of driving experience and MVR must be approved by Risk Management.


EXPERIENCE: Preferred: Health Information Management experience. *An equivalent combination of education and experience may be considered.

KNOWLEDGE, SKILLS AND ABILITIES: Required: Ability to multi-task and prioritize Corporate Compliance - Protects all confidential information and obeys all HIPAA regulations. Adheres to all organizational and departmental policies and procedures, including dress code. Patient Safety - Adheres to National Patient Safety Goals (including compliance with Infection Prevention, Hand Hygiene, etc.).Identifies and reports safety hazards and incidents. Maintains secure areas per policy (carts, closets, etc.).Protects all confidential information and obeys all HIPAA regulations. Personal Safety - Responds appropriately to emergency situations (Cone Health Codes) and demonstrates knowledge of how to respond. Always uses appropriate safety devices and techniques (examples: using safe lift equipment and needle safe devices; pushing carts; correctly lifting copy paper). Communication-read,write,speak - Demonstrate the ability to effectively read, write and speak English Analytical Skills Attention to detail, thorough in work Ability to communicate in writing in English Ability to communicate verbally in English Ability to present information to a group Data Entry - intermediate knowledge Excel - intermediate knowledge MS Word - intermediate knowledge PowerPoint Customer Service Skills Medical Terminology Accountability - Takes responsibility for own actions, including the impact of own decisions on patients and others. Also takes responsibility for actions of any direct reports, avoiding blame or excuses. Takes appropriate action when anyone in the organization violates standards or regulations, viewing it as unacceptable to "look the other way". Adaptability - Effectively assesses and adjusts to changes in circumstances, resources, or environment, using the creativity and flexibility required to remain effective. Views change as a constant, accepting and adjusting to twists and turns. Adjusts to the especially unpredictable nature of a healthcare environment, shifting focus as necessary, and taking reasonable action, even when faced with various levels of uncertainty. Communication - Accepts responsibility for effective two-way communication using clear and well-organized oral and written techniques. Demonstrates self-awareness of non-verbal messages, keeping verbal and non-verbal messages consistent. Incorporates recognition of cultural impact on understanding and effectively uses interpreters and language translation devices. Problem Solving - Identifies practices or procedures that are not working effectively and challenges underlying assumptions. Includes a representative number of persons when addressing issues (including patients and their families), resulting in the best resolution from various perspectives. Looks for the root cause of any problem, resulting in solutions that are enduring and sustainable. Responsiveness - Reacts promptly when requests are made or situations clearly call for it. Shifts priorities when a timely response is essential. Actions reflect sensitivity to patient/customer needs and sense of urgency. Balances speed of response with safety concerns. Ability to work independently Time Management - Establishes priorities during routine daily operations, addressing time-sensitive matters first, while also accomplishing day-to-day tasks and duties. Effectively triages tasks and events according to urgency level, impact on patients and outcomes desired under special conditions (e.g., during crises and emergencies). Makes choices that result in maximum completion of essential duties and minimum personal stress. Organizational Skills Integrity - Demonstrates an unwavering commitment to do what is ethically "right". Consistently tells the truth unless doing so would violate confidentiality or compromise the safety or privacy rights of patients or others. Behaves in a manner fully consistent with stated intentions and commitments, even when there is no one to witness activities. Stands up for what is right even when there are personal risks or when there are clear rewards for doing otherwise. Professional Appearance - Presents a neat, clean and professional appearance consistent with a healthcare environment. Demonstrates appropriate use of personal proactive equipment. Apparel is appropriate for work to be performed (including name badge) and does not pose a safety risk. Interpersonal skills - Demonstrates an ability to interact with others in a courteous and professional manner and establish good working relationships. Ability to work in stressful situations - Ability to remain calm and composed in stressful situations (ie: fast paced environment, meeting deadlines/work quotas, etc.) Quick learner - Ability to learn and retain information quickly. Promptly reports any confidentiality violations to appropriate individuals, sharing anything that will help investigate the incident and determine corrective action.

PHYSICAL REQUIREMENTS: Medium Work: Exerting 20 to 50 pounds of force occasionally (up to 1/3 of the time), and/or; 10 to 25 pounds of force frequently (1/3 to 2/3 of the time), and/or; greater than negligible up to 10 pounds of force constantly (2/3 or more of the time) to lift, carry, push, pull, or otherwise move objects, including the human body.

HEARING/VISION Hear and differentiate low volume sounds in order to make judgments regarding actions needed Hear alarm bells, verbal conversations, telephone voices and normal volume sounds Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

CONDITIONS OF EMPLOYMENT: * Annual flu shot * Annual TB test (if applicable to your job location) * Annual CBLs (Safety at Work and Corporate Compliance) * Maintain licensure/certification/registry/listing (if applicable to your job)

Job Description

JOB SUMMARY: Performs a variety of functions to include receiving paper documents from both the hospitals and physician practices, preps the paperwork, scans the paperwork, indexing of the scanned paperwork and completes quality reviews according to procedure. Maintains accuracy of reports to ensure all are received and processed.

MAJOR WORK ACTIVITIES: Ensure timely processing of imaged documents; documents should be prepped, scanned, indexed and the quality checked within 48 hours of discharge and/or receipt from both hospital and physician practice. 40%

Manually indexes any unrecognized documents, RegScans, faxes, imports and physician practice documents etc. received via batch scanning within departmental standards. 30%

Verify receipt of documents/records and follow up on any missing documents/records. 10%

Utilizes appropriate computer systems within the department to be able to process the workflow daily. 10%

Prepare daily productivity and provide to manager on a daily basis. Assists with telephones/fax and follows appropriate guidelines. 10%

WORKING CONDITIONS: Occurs under one-third of the time:

  • Exposure to bloodborne pathogens

  • Hazardous waste and/or toxic/caustic chemicals

  • Fumes or airborne particles


Communication: I will create and engage in conversations of possibility.

  • I will be open to innovation and creativity.

  • I will listen to understand.

  • I will bring ideas for solutions and be open to alternative ideas.

  • I will be open to constructive feedback.

  • I will not engage or listen to negativity or gossip.

  • I will be positive when speaking about Cone Health, my department, and my coworkers.

  • I will be approachable.

  • I will focus on behaviors, not the person, during conflict.

Accountability: I will honor my word.

  • I will do what I say when I say I will. o I will “clean it up” when I can’t keep my word.

  • I will honor my work agreement.

  • I will be “on the court” instead of “in the stands.”

  • I will follow up in a timely manner on commitments and requests.

  • I will apologize when someone experiences less than excellent service. o I will take responsibility for my actions, decisions and performance.

  • I will protect patient safety (best practices: ex – hand hygiene).

Respect: I will assume the best of intentions and embrace differences.

  • I will collaborate and seek other people’s input.

  • I will demonstrate courtesy, compassion, and respect with my tone of voice and body language.

  • I will speak positively about Cone Health – managing up coworkers, physicians, departments, patients and visitors.

  • I will ask the person directly involved when I don’t know.

  • I will include diverse skills, abilities, strengths, and backgrounds to create better outcomes.

  • I will care for myself while also respecting others.

Empowerment: I will own it, solve it, and celebrate it!

  • I will offer solutions when problems are identified.

  • I will share my input for decisions by participating in forums such as shared governance, town halls, employee engagement survey, brown bag discussions, employee councils, staff meetings, or directly with my manager.

  • I will take charge and do the right thing at the right time.

  • I will make decisions keeping a balance of service, quality, and cost in mind.

  • I will demonstrate Cone Health values.

  • I will seek opportunities to celebrate and have fun.

Exceptional People Providing Exceptional Care!

Cone Health is a state of the art network of facilities providing patients access to the latest developments in medical care from their first moments of life through later years. Our network offers the most breakthrough treatments and technology available in healthcare today. As a teaching hospital, we offer employees the opportunity to become leaders in the industry and continued growth from their first day on.

Extraordinary patient care is about being “high-touch” as well as “high-tech”. Community service and superior patient care are the cornerstones of our organization, a philosophy that is demonstrated by each and every one of our valued team members. We are proud to be the largest private, not-for-profit employer of choice in the Piedmont, NC area community!

Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our Talent Acquisition team at 866-266-3767 to request an accommodation. Additionally, Cone Health invites interested deaf and hard of hearing applicants to use Video Relay Service (VRS).

Requisition Number: c11157

Position Title: HIM Imaging Specialist

Department: 50650-SW-Health Information Mgmt

Job Interest Category: Clerical/Administrative

Job Interest (specific): Other-Clerical/Administrative

Campus/Location: Other Campus/Loc

City: Greensboro

Work Schedule: 8 hour days Mon-Fri, 8:30am-5pm, weekend/holiday rot

Specific Work Schedule Detail: Mon-Fri, 8:30am-5pm, weekend/holiday rot

Hours per week: 40