Citi Customer Service Officer(CitiPhone HK Card) in Guangzhou, China

  • Primary Location: China,Guangdong,Guangzhou (Canton)

  • Education: Bachelor's Degree

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Flex Time

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16059861


  • Handle customer phone inquiries on credit card product features and benefits, marketing programs, fee and charges, account information and relevant operational processes, etc.

  • To resolve customer problems within the established guidelines and adherence to the service standards

  • Collect and escalate critical customer feedback to supervisor for product/service/program improvement

  • Maintain good relationship with customers through delivery of superior customer services

  • Comply with established policies and procedures to ensure the safety and security of bank’s and customer’s asset

  • Maintain the service quality and productivity at defined business requirement


  • College graduate with at least 1 year relevant working experience in banking or finance industry

  • Fluent in spoken English/Cantonese/Putonghua

  • Good interpersonal and communication skills

  • Previous experience in customer service sector is a plus

  • Good problem and complaint handling skills

  • Good team-player, hardworking and self-motivated

  • Willing to work overtime/shift duty including overnight shift and holidays

  • Good typing and computer skills