The Economist Customer Success Manager in Gurgaon, India
Customer Success Manager
Gurgaon - India
More information about this job:
The Economist is a leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.
The Economist India currently has an opportunity for a Customer Success Manager (Account Manager) in our Gurgaon office. In this vital role you would be responsible for maintaining existing accounts, overseeing the account through the entire sales cycle, and delivering a strong customer experience.
Success managers communicate with customers primarily through email solving client issues and broadening the utility of our services. This position requires a detail-oriented, analytical problem solver who is driven by delivering results.
Chosen candidates will be provided with in-house product training for the online products you will support.
The role will be based on local hours with some flexibility required to cover day-to-day contact with individuals in the United States.
In this role you would be expected to:
Maintain first class administration on all client accounts
Process renewal paperwork
Articulate to clients the value proposition of every Economist product assigned
Identify new business opportunities within existing accounts and deliver those opportunities to the U.S. based sales team
Support client hotline and live chat features during assigned times
Provide forecasts and reports to management
Achieve required objectives within management assigned timeframes
Act as a trustworthy and reliable Economist Group brand ambassador
Experience, skills and professional attributes:
To succeed in this role you must have:
University degree or equivalent
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to determine customer needs and provide appropriate solutions
A sound understanding of , Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing and English grammar skills
The ability to participate in and contribute to group discussions and team meetings confidently
Ability to empathize with and prioritize customer needs
Maintain regular and reliable attendance, including the daily schedule as assigned
MS Office, Salesforce.com
To succeed in the role you must demonstrate:
Strong organizational, administrative and time management skills
Analytical problem solving skills
Excellent attention to detail
The ability to take initiative