IBM Practitioner - Finance & Administration Delivery in GURGAON, India

About IBM:IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. Business Unit Introduction:IBM Global Process Services has been a part of the Indian BPO industry for more than 10 years. Today it partners with some of the largest corporations in India to transform their business processes and become more efficient. What differentiates the organization is commitment to service quality and customer success. With Brand comes the impeccable trust that places way above others. Over the past years of delivering services, understood the nuances of the vernacular delivery and have delivered highest quality of service. Who you are: You will be part of Finance & Administration (F&A) team which provides multiple services to Customers supporting their organization in the areas of financial outsourcing and Vendor Management. F&A operates from locations across Bangalore, Chennai and Gurgaon. What you’ll do:

  • You will be involved in providing end to end revenue cycle management service including indexing, insurance verification, billing, cash apps, B2B & B2C collections.

  • Perform order processing, Customer Master Data Set up and order validation

  • Ensure to exceed client SLA

  • Review and contribute to daily, weekly, and monthly reports.

  • Mentor new employees and assist with training new employees

  • Use creative techniques and flexibility to provide any specialized billing requests of the customer

  • Perform various administrative functions for assigned accounts, such as recording address changes, processing Discos’, refund requests, etc.

  • Other duties as assigned.

    How we’ll help you grow:

  • You’ll have access to all the technical and management training courses you need to become the expert you want to be

  • You’ll learn directly from expert developers in the field; our team leads love to mentor

  • You have the opportunity to work in many different areas to figure out what really excites you

  • Basic accounting knowledge

GPSD-Fin & Admin