Comcast Director, NOC in Hamilton, Ohio

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for leading the day to day technical operations ensuring

that Comcast Business customers receive best in class technical support.

Responsible for all aspects of center operations, including

infrastructure and staff management, and liaison responsibilities

between the center, customers, corporate, field operations, and other

business units. Decisive and proactive leadership to establish staffing,

operations, procedures and metrics / SLAs. Provides leadership and

direction for multiple operational areas. Manages professionals at

manager, supervisor and professional levels. Ensures appropriate

resources to achieve financial and business objectives. Influences,

shapes, and integrates strategy for functional area(s).

Core Responsibilities:

- Develops, implements and monitors operations policies, procedures,

programs and standards that support the goals and objectives of Comcast


- Strong technical knowledge of customer network and network equipment.

- Directs the preparation and implementation of policies, procedures,

and standards.

- Prepares, analyzes, and manages operations through statistical

analysis of activities.

- Develops staffing plans. Recruits and hires management team.

Establishes individual performance goals for direct reports, conducts

performance reviews and provides coaching and counseling. Plans,

approves and implements programs for the development of team members.

Handles discipline and documentation steps in problem employee


- Collaborates with Resource Management Team to anticipate staffing


- Ensures achievement of all system, team, and individual customer

service goals and standards.

- Participates in annual budgetary and financial management, workforce

including forecasting and planning. Develops long range strategic

planning and cost operations management.

- Directs, attends, and participates in staff meetings and related

activities; attends workshops to keep up-to-date with technical issues.

- Consistent exercise of independent judgment and discretion in matters

of significance.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelor's Degree or Equivalent

- Technical or Business Operations

- Network, Operational, Technical certifications' a plus

- Generally requires 10+ years related experience.

Comcast is an EOE/Veterans/Disabled/LGBT employer