Convergys Healthcare Customer Support in Hickory, North Carolina

Job Title:

Healthcare Customer Support

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Are you seeking a Monday thru Friday, full time (non-seasonal), professional position in an office environment?

Convergys can now provide you that opportunity! New customer support healthcare, non-licensed business in Hickory offers full time positions, Monday thru Friday, daytime schedules available, onsite paid training, adult learning environment, full benefits package, and growth opportunity for employees who are focused & driven to succeed!

Hours Of Operations: 8:00am to 9:00pm

Mon – Fri

  • Agents will provide professional, articulate, communication to their customers both providers & members.

  • Agents will provide courteous support & solutions to customers based on the challenge or need.

  • Agents will assist in helping and educating health insurance exchange members who make inbound calls around insurance benefits, eligibility, claims inquiries, provider look-ups, status checks, and application status.

  • Members are from Healthcare Insurance Exchange plans.

  • Agents will be responsible to provide first call resolution with accurate, courteous, and informative responses to the members.

  • In some cases, calls will involve problem-solving skills to resolve the member’s inquiries.

  • Agents are expected, but are not limited to, comply with government requirements for healthcare (ex. HIPAA verification).

  • Probing questions to define customer needs/concerns will be expected.

  • Provide accurate and complete responses to members in an easily understood language.

  • Educate members on benefits of their plan and self-service options for 24/7 support

EEO/Vet/Disability Employer


USA, Hickory, NC

Language Requirements:

Time Type:

Full time

Who We Are

At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people.

For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers.

For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way!

Build Your Career With Convergys

When you become part of our team, you join 125,000 talented people around the world who represent some of today’s leading brands. At Convergys, one of our values is to "Grow As a Team." It's in our DNA to prioritize teamwork and develop our people. By working together, we achieve great things for clients and create opportunities to build rewarding careers. You can be part of that when you join our team. And it's all at your fingertips!

Watch the video below to hear from some of our employees around the world as they talk about what it means to be part of the Convergys team.

Convergys has careers available in 31 countries at 150+ locations.

Establish your career with a company that has locations across the world. You can grow personally and professionally - and make a difference for customers and for the communities where we live and work.