United Airlines Inside Sales Representative – Cargo Sales Southwest in Honolulu, Hawaii

Inside Sales Representative – Cargo Sales Southwest


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Inside Sales Representative - Cargo Sales Southwest

Honolulu, HI

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.



United Cargo contributes $1B to United Airlines annually moving freight and mail on passenger aircraft. The US West Region Freight Sales Team is responsible to generate 10% of the total annual revenue to United Cargo.

We are looking for an enthusiastic, self-starter, solutions oriented team member with a strong interest and aptitude to learn and grow with United Cargo by joining as an Inside Sales Representative (ISR). This individual will be responsible for supporting the customer and Account Executive team first and foremost. In addition the ISR is responsible for ensuring our load factors for our widebody aircraft flights are maintained at a high level.


Support the Account Executive Team and large Strategic, National and Local accounts including

· Outcall programs to fill open markets

· Managing and making bookings

· Providing customer service over the phone and via email

· Inputting exception pricing

· Inputting and managing allotments and

· Identifying issues and developing solutions

Partner with and influence work groups across the organization such as Operations, Contact Center, Accounting, Pricing, Capacity, Technology and other Sales team members, to gain support to drive revenue and provide customer satisfaction.

Develop and present solutions to the customer including:

· Understanding the customer’s needs such as transit time, special handling, rate, etc.

· Determining the product and logistics solution that best meets the customer’s need

· Researching the market to understand pricing and capacity trends and

· Presenting the options and negotiating where necessary

Account management tasks including:

· Entering exception pricing into the United Cargo System

· Entering allotment bookings into the United Cargo System

· Managing account information and opportunities in SalesForce.com



  • High School Diploma, GED or education equivalent required

  • Bachelors degree or related experience preferred


  • Strong computer skills including MS Office such as Excel, Access, Word, Visio, and Internet Explorer

  • United Cargo System (UC360) preferred

  • Knowledge of cargo sales/freight forwarding industry or logistics or operations education preferred


  • 1 or more years of customer service experience preferred


  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualifications

  • Reliable, punctual attendance is an essential function of the position


Job Airport Management & Administrative

Primary Location United States-HI-HNL - Honolulu

Organization 55 Cargo

Schedule Full-time

Req ID: HNL00000574-DB