Halliburton Houston: Cloud Customer Experience Manager in Houston, Texas
Houston: Cloud Customer Experience Manager
Date: Oct 16, 2016
Location: Houston, TX, US, 77020
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.
The Cloud Customer Experience Manager will be responsible for championing our transition to a comprehensive customer care organization supporting a cloud based suite of E&P solutions. This individual will also provide thought leadership, analytic expertise and be a strong influencer to drive Customer Experience strategy, partnering with internal and external customers to produce measurable results.
What we’re looking for:
Strong leadership to drive technical and organizational development during our cloud transformation.
Ability to generate ideas for new technical support offerings through innovation and market/data analysis. Champion value proposition and build awareness and adoption of cloud offering.
Customer success improvements by developing our analytics capabilities. Proactively leverage usage patterns and other data to define software development opportunities, drive adoption and eliminate attrition.
Liaising with Research and Development, Sales, Services, Support and the customer to advocate for a best-in-class customer experience. Develop, implement and monitor progress of Customer Experience plan. Own all elements of the customer journey.
Visionary with ability to lead adoption of technologies and transform our customer support platform.
Author of reusable assets, whitepapers, and articles describing best practices for supporting software applications in the cloud.
Strong verbal and written communication skills to make recommendations to management and communicate with engineers, executives and customers.
Demonstrated experience with orchestration and automation technology.
Experience with building, managing social/communities to engage users and provide alternate support channel.
5+ years of experience in cloud customer support operations.
Prior experience with the implementation of a cloud environment.
Experience with Customer Experience, data and analytics tools as well as CRM tools.
Bachelor degree in technical field. M.S. or MBA preferred.
Halliburton is an Equal Opportunity Employer.
10200 Bellaire Blvd, Houston, Texas, 77020, United States
Requisition Number: 15081
Experience Level: Experienced Hire
Job Family: Engineering/Science/Technology
Product Service Line: Landmark Software & Services
Full Time / Part Time: Full Time
Additional Locations for this position:
Compensation is competitive and commensurate with experience.
Nearest Major Market: Houston
Job Segment: Cloud, Manager, Data Analyst, CRM, Technology, Management, Data, Customer Service