BNY Mellon CT Client Services Mgr in Jacksonville, Florida
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
BNY Mellon Corporate Trust provides the infrastructure, technology and processing services needed to navigate the debt capital markets. We partner with financial institutions, corporations, insurers, governments and not-for-profit organizations at all stages of the deal lifecycle - from issuance to maturity. With global reach and a comprehensive suite of scalable administrative, operational and infrastructure capabilities, we help clients drive business growth and maximize impact. We create customized solutions for our clients' debt-related needs, drawing on our range of core services, including trustee, paying agency, escrow and other fiduciary offerings
The Client Services Manager has primary responsibility for the management of a larger number of smaller assigned portfolio of Corporate Trust clients/accounts and serves as the day-to-day contact for the assigned clients/accounts. As the primary account representative, the Client Service Manager has client relationships and important clients which may be more single product servicing and therefore require limited client service coordination. The Client Service Manager is responsible for servicing the overall client relationship within the assigned portfolio. This shall include the day to day oversight of the assigned accounts, the coordination of services for assigned clients, the monitoring of contractual obligations for these accounts and administering debt issuance including various less complex financing structures and services related to assigned corporate trust products. The Client Service Manager will also play a support role with the Senior Client Services Manager, Group Manager, Client Services, Relationship Manager and Sales group in retentive marketing efforts for securing additional business opportunities with clients, law firms, investment bankers and other intermediaries and industry professionals. Additionally, the Client Service manager will manage the relationships of specific assigned products, with the Portfolio Manager, Underwriter, Rating Agency, Accountants, Investors and Insurers) and work with their Group Manager to engage and participate in discussions regarding products and services delivered. This role is responsible for addressing client issues proactively, efficiently and to the satisfaction of the client (s). The role includes 1) strong service delivery, 2)servicing of client inquiries, escalation of client issues, conducting annual client reviews from a service delivery perspective, 3) the monitoring and administration of client service issues including SLA's, governing document guidelines and/or indenture guidelines, processing activities, overdrafts, and cash balances, 4) reporting and other activities including specialized client reporting, working with others on interfacing with Compliance, Audit, Risk and Legal, as well as to assist with and help respond to audit requests. The Client Services Manager will work in close communication and collaboration with the Business Managers, Client Administration, Client and Business Development, TMG as well as Business and Product Management to ensure the delivery of service excellence to our clients.
B.A./B.S. or 7+ years in financial services and corporate trust or capital markets managing accounts. Graduate Business Degree preferred. 10+ years experience with emphasis in global client service preferred.
- BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.*
Primary Location:* United States-Florida-Jacksonville
Internal Jobcode:* 31638
Job:* Corporate Trust
Organization:* US Client and Business Dev-HR10808
Requisition Number:* 1612144
Category: Corporate Trust