Citi Internal Audit Ops Support Lead Analyst in Jacksonville, Florida

  • Primary Location: United States,Florida,Jacksonville

  • Other Location: United States,Texas,Irving

  • Education: Bachelor's Degree

  • Job Function: Audit

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 25 % of the Time

  • Job ID: 16062735


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Internal Audit is a global organization of nearly 2000 professionals covering Citi's global businesses and service to clients and customers in over 160 countries. Citi's Internal Audit division provides independent assessments of the company's governance, risk management, ethics and culture, and the internal control environment for key stakeholders including the Board of Directors, senior management and Citi’s numerous regulators globally. Internal Audit is a change agent within Citi aimed to enhance the control culture of Citigroup worldwide and thereby support senior management decision making around the globe.

This role, reporting into the Internal Audit (IA) SVP IA AIMS Implementation based in New York, USA, is responsible for project management activities around the ongoing AIMS (Citi IA’s Audit Management and Tracking tool) Improvement Initiative. The role is also involved in all aspects of Business Requirement development, User Acceptance Testing and Release Implementation for the AIMS application (Citi IA Audit Management and Tracking tool).

Key Responsibilities:

  • Maintains the project documentation around the AIMS improvement initiative.

  • Responsible for producing materials for and organizing the AIMS Steering Committee.

  • Responsible for producing materials for and organizing the AIMS User Feedback Council.

  • Develop detailed business requirements through discussion with IA stakeholders.

  • Participate in ongoing discussions and document reviews with the Citi IT Systems Analysts as they convert the Business Requirements into Functional Requirements.

  • Participate in all aspects of planning and executing UAT activities for each AIMS application release including the development of detailed test scripts.

  • Participate in developing training materials for the AIMS application.

  • Act as a source of knowledge for the AIMS Helpdesk, QA and MI team on how specific functionality works.

  • Review AIMS documentation and procedures put together by the QA team as well as perform various miscellaneous tasks related to the AIMS system.

  • Work closely with the overall AIMS Project Team and Citi IT, the technology group that develops and supports the AIMS application.

  • Participate in troubleshooting production problems with the AIMS application.

  • Provide periodic ad-hoc demos of AIMS functionality to various stakeholders within Internal Audit.

  • Participate in ad-hoc technology related projects.


  • BA/BS or equivalent in Information Systems or Accounting/Information Systems

  • Senior level experience in a related role with experience in business, functional and people management, with proven abilities in taking responsibility for executing concurrently on a portfolio of high quality deliverables to stakeholders according to strict timetables.

  • Demonstrates experience in managing teams within a matrix reporting environment.

  • Experience in the execution of UAT.

  • Experience developing and analysing business requirements and functional requirements

  • Experience in developing system instructional documentation for users

  • This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style.

  • Strong interpersonal skills for interfacing with all levels of internal and external audit and management.

  • Experience within Internal Audit or Compliance would be an advantage.

  • Experience with a GRC Technology solution (e.g. MetricStream, Archer, BWise, etc.) would be an advantage.