Citi Regulatory Relations Consent Order Program/ Project Support Mgr. in Jacksonville, Florida

  • Primary Location: United States,Florida,Jacksonville

  • Other Location: United States,Delaware,Wilmington; United States,Texas,Irving

  • Education: Bachelor's Degree

  • Job Function: Program/Project Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 16065474


The Regulatory Relations Consent Order Program/Project Support Manager is responsible for project management activities, reporting, and assisting in the preparation of submissions to Internal Audit and the Regulatory Agencies. This includes partnering with the business, Legal and Compliance partners to execute against Consent Order action plans, as well as gathering and reviewing evidence to support task completion and ongoing sustainability. The Program/Project Support Manager is responsible for ensuring appropriate communication and escalation if needed to engage relevant stakeholders and drive action. This role supports development and distribution of monthly reporting and dashboards to be delivered to senior audiences and to the applicable Regulator. The list of activities this person will be responsible for are listed, but not limited to, the following:

  • Provide project management support for Consent Order work streams.

  • Interacting with the key business and functional stakeholders to outline key actions and deliverables.

  • Maintaining project documentation including project plans, task lists, deliverables, and management and regulatory presentations.

  • Establishing and managing project routines to monitor project progress.

  • Provide qualitative review of project deliverables to ensure they meet Internal Audit and Regulator requirements.

  • Assemble evidence and document narratives for submission to Internal Audit.

  • Act as interface with Internal Audit during validation activities and engage business stakeholders as required.

  • Documenting and maintaining regulatory relations internal procedures.

  • Support ongoing routines such as record keeping and required business communications.


  • 5+ years of relevant experience in credit card business or financial service control, compliance, audit, or regulatory management.

  • Bachelor’s degree or relevant experience required, advanced degree preferred.

  • Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities.

  • Project management experience with the proven ability to develop project plans and drive a diverse group of stakeholders to achieve milestones and deadlines.

  • Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the Cards business.

  • Strong relationship management skills with ability to deepen relationships and build partnerships across the Cards business and key functional support areas like Internal Audit, Legal, Compliance, Control, and Independent Risk.

  • Functional knowledge of the Cards business. Knowledge of applicable rules, regulations, and processes preferred.

  • Self-starter with ability to work independently throughout multiple levels in organization.

  • Strong communication, reporting, presentation and influencing skills.