Citi HRSS – Payroll Officer in Jakarta, Indonesia

  • Primary Location: Indonesia,Jawa,Jakarta

  • Education: Bachelor's Degree

  • Job Function: Human Resources

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16052858


Job Purpose:

The Payroll Specialist’s primary role is the provision of accurate and timely processing of the payroll to Citi employees. This role reports to the Payroll Manager.

Key Responsibilities:

  • Accountable for the end to end processing of the monthly payroll and GL Accounting function while meeting all accuracy, timeliness

  • Accountable for posting compensation entries, reconciling payroll related GL accounts and preparation of ad hoc reports

  • To ensure the accounting entries are posted on time and accurately

  • Review of accounts to ensure no overdue balances are appearing in those accounts

  • To highlight issues and resolve them

  • Responsible for ensuring OSC (enquiry management system) cases are closed within SLA and using knowledge library

  • Accountable for following all controls to mitigate risk, identify errors or issues, established mechanisms for escalation to Payroll Team Leader and timely resolution should errors occur

  • Regular liaison with Payroll Manager, HR, Finance business units, employees, and direct managers on payroll related inquiries and solutions

  • Regular liaison with the payroll vendor on all payroll instructions and other related requests from stakeholders

  • Reporting, both internal and statutory including reconciliation and remittance of payments

  • Actively participates in and delivers on actions from daily huddles and team meetings

  • Actively participates in discussions to simplify, streamline, re-engineer, automate and/or outsource processes to increase efficiency, reduce complexity and eliminate unnecessary cost

  • Contributes to a culture of continuous improvement within HRSS to support achievement of productivity goals

  • Performs other related functions that may be assigned from time to time, or as deemed necessary by the business

  • Ensure timely payment of all statutory dues and reconciliation of the statutory account

  • Maintain accurate and updates operations manuals or procedure guides

Key Relationships

  • Payroll& Benefits Manager

  • HR Generalists

  • Recruitment

  • Customers

  • CSC

  • Payroll Vendors

  • Finance

  • Country Tax



  • Demonstrates a sound knowledge of payroll processes and systems

  • Comprehensive knowledge on accounting standards

  • Knowledge of Indonesia payroll legislation and significant processes i.e.: tax and statutory contributions

  • Demonstrated success in identifying and resolving issues to the complete satisfaction of customers and HR partners

  • Exceptional customer service skills

  • Continuous improvement mindset with the ability to identify process improvements to improve the customer and HR partner experience

  • Ability to work in an environment where compliance with processes and procedures is of priority

  • Excellent communication skills both written and verbal

  • High attention to detail

  • Microsoft Office Suite (word, and advanced excel)

  • Ability to work in a fast paced environment, under pressure and with constant deadlines

  • High motivated, organized and methodical