Citi Treasury and Trade Services (TTS) Operations Officer & Project in Jakarta, Indonesia

  • Primary Location: Indonesia,Jawa,Jakarta

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16041573


  • Supervise callback process and handle every-escalation and/or every-inquiry coming from RM or CFU

  • Perform supplemental validation control, i.e. choose sample as random callback to callback custodian and perform daily callback monitoring as per TTS MPP Policy

  • Coordinate and monitor productivity and investment in TTS Ops, specifically to monitor and coordinate every initiative in the pipeline

  • Prepare TTS Ops Key Performance Index (KPI) in monthly basis and utilize the number to take key initiative to enhance and improve process in TTS Operations

  • Manage project in TTS Ops, from requirements, user acceptance testing, until the deployment in TTS Operations

  • As key contact person from Regional if any initiatives/projects/queries related to TTS Ops Indonesia


  • Bachelor's Degree

  • Fluent in English and Indonesian

  • Project Management experience preferred