Indian Health Service Medical Support Assistant (OA) - ER in Kayenta, Arizona

Indian Health Service
1 vacancy in the following location:
  • Kayenta, AZ
Work Schedule is Full Time - Permanent

Opened Friday 10/7/2016 (14 day(s) ago)

** Closes Friday 10/21/2016 (0 day(s) away)

Job Overview

Become a part of an innovative, dynamic, nationwide organization of dedicated health care providers working to meet the individual health care needs of American Indians and Alaska Natives. Indian Health Service (IHS) employees are considerate in our care, creative in our approach, enthusiastic about our work and compassionate with our patients.

Our lifestyle is adventurous, community oriented and focused on service and problem solving as part of a professional interdisciplinary team. Join us in improving the health outcomes of 2.2 million American Indians and Alaska Natives. This position is located at in the Emergency Department of the Kayenta Health Center, Kayenta, AZ. The clinic is combination of Outpatient Clinic and Level III-24/hour Emergency Room. The purpose of this position is to provide clerical and technical support for the Emergency Care Department in order to promote and maintain the efficient functioning of the department. Works in conjunction with Business Office for updates in the department processes. The IHS is required by law to give absolute preference to qualified applicants who meet the Secretary of the Interior's definition of Indian for appointment to vacancies within the IHS in accordance with established IHS policy as outlined in the Indian Health Manual Part 7, Chapter 3. The IHS is an Equal Opportunity Employer.


Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or result in you losing consideration for the job. This position is located at Kayenta Health Center, Department of Nursing Services, Emergency Dept., Kayenta, AZ. The incumbent:

  • Answers questions and directs outpatient visitors to appropriate clinical locations and/or departments. Interviews patients to obtain pertinent patient registration information such as insurance information and authorization to enable the Billing Department to bill for health care services provided from alternative resources, including the non-beneficiary services.
  • Makes ER patient appointment for general or specialty clinics, comprehensive services and/or consultants. Reviews PCC's for completeness and directs patients accordingly. Identifies and appropriately routes patients requiring Urgent or Emergency Care. Notifies appropriate provider of such presentations.
  • Makes appointment for ER patients with Radiology Department. Educates patients on instructions to follow, if needed. Maintains medical record current by updating addresses, location of residence and telephone numbers when indicated. Maintain/post current telephone numbers to all facilities, as well as private doctors that come to our facility to do patient care.
  • Orders and maintains stock of inventory for clerical and medical supplies in the storage area as required by the department. Prepares orders for special supplies/equipment for the Emergency Care Department. Completes all supply and equipment orders.
  • Maintains/stocks all categories of super-bills appropriately. Assists with the super-bill circulation in ER department and back to Medical Records Dept.
Travel Required
  • Occasional Travel
  • Travel may be required to attend meetings and/or trainings.
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • Selectee will be subject to a pre-employment fingerprint check.
  • Selectee will be subject to a background investigation.
  • Selectee will be subject to a probationary/trial period.
  • ESEP appointees typically serve two year trial period.
  • More than one selection may be made from this announcement.
  • U.S. Citizenship is required
  • Selective Service Registration is required for males born after 12/31/1959


GS-04: Candidate must have completed one year of General Experience to qualify for the GS-04 grade level OR 2 years above high school.

General Experience: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.

GS-05: One year of Specialized Experience to at least the next lower grade level, GS-04 and/or 4 years above high school.

SPECIALIZED EXPERIENCE: Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been at least equivalent to the next lower grade level. Examples of the type of experience that will be credited are performing receptionist, record keeping, key-entering and retrieving patient data from the automated systems associated with patient care and treatment in a healthcare facility.

Education: Successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite is creditable at grades GS-3 through GS-5 for all positions except Reporting Stenographer, GS-5. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-5 and below, except for Reporting Stenographer, GS-5. For GS-5 level positions (except Clerk-Stenographer, which does not require specialized experience), only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

PROFICIENCY REQUIREMENTS: Applicants must present evidence of passing the typing proficiency from a school or other organizations authorized to issue certification (40 WPM typing speed, WPM are based on a five minute sample with three or fewer errors). TYPING PROFICIENCY MUST BE SUBMITTED WITH YOUR EMPLOYMENT APPLICATION. Certificates of proficiency are acceptable for 3 years from date of issuance.

Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).

You must meet the requirements of the job by 11:59 pm (Eastern Standard Time) of the closing date: Friday, October 21, 2016

Security Clearance

Q - Sensitive

Additional Information
What To Expect Next

You can track the progress of your application package via your USAJOBS account. You will receive an acknowledgement from USAJOBS that your submission was successful once we have received your on-line occupational questionnaire, resume, and any supporting documentation. You will be notified of the status of your application via your USAJOBS Account after we conduct a qualification review of your complete application package. You will be contacted if further evaluation or interviews are required. Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background check, and/or verification of your education. If you are selected, you will be contacted personally by the Human Resources (HR) office posting this announcement.

You will no longer need to call the HR Office to determine your application status. USAJOBS has added an alert setting to their system to provide status updates for applicants. You can elect to activate the status updates from your USAJOBS profile at any point during the application process.

If all required documentation is not submitted with your application you will lose consideration. It is the applicant's responsibility to verify that information and documents entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant.

Indian Health Service is an Equal Opportunity Employer


You can review our benefits at

Other Information

Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which annual leave is earned. CONDITIONS OF EMPLOYMENT:

Ability to communicate effectively in Navajo and English to assist medical staff and nursing with accuracy when interpreting.

Incumbent is subject to work evenings, weekends, rotating shifts and holidays. In the event of emergency situation (e.g. inclement weather, disaster coverage, etc), employee may be required to report to duty outside of schedule shift. Security Clearance: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. You will receive instructions on how to obtain and submit fingerprints and background investigation documentation. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges.

IHS - Operated Properties are tobacco free

Salary Range: $32,318.00 to $42,012.00 / Per Year

Series & Grade: GS-0679-04/05

Supervisory Status: No

Who May Apply: Candidates eligible under Indian Preference authority; Federal employees serving on career/career-conditional appointments; reinstatement eligibles; applicants eligible for non-competitive appointment; VEOA/VRA/30% disabled veterans; CTAP/ICTAP; Schedule A eligibles.

Control Number: 452952900

Job Announcement Number: IHS-17-KA-1821790-ESEP/MP