McLane Customer Service Phone Rep in Kissimmee, Florida
McLane is a $48 billion dollar supply chain services leader, providing grocery and foodservice supply chain solutions for convenience stores, mass merchants, drug stores, and chain restaurants throughout the United States. McLane, through McLane Grocery, McLane Foodservice and recent foodservice acquisition, Meadowbrook Meat company, Inc., (MBM), operates 80 distribution centers and one of the nation's largest private fleets. The company buys, sells and delivers more than 50,000 different consumer products to nearly 90,000 locations across the U.S. In addition, McLane provides alcohol beverage distribution via McLane Beverage Distribution, Inc., and its acquisitions of Empire Distributors, Inc., Horizon Wine & Spirits and Delta Wine & Spirits. McLane is a wholly owned unit of Berkshire Hathaway Inc. (NYSE: BRK) and employs 20,000 teammates globally. For more information, please visit www.mclaneco.com .
JOB SUMMARY / GENERAL DESCRIPTION:
This position is responsible for achieving customer satisfaction with accurate, timely, and consistent information, as well as offering effective solutions to both internal and external customer issues. This position provides a reliable communication network for customers resulting in a strong business relationship.
ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:
Other duties may be assigned. A teammate in this position must have the ability to:
Monitor customer reporting; communicate critical issues.
Assist with and/or maintain customer item files to ensure maximum profit for the group.
Manage customer requests for assistance, information, and issue resolution.
Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
Maintain regular communication with decision makers within customer organizations.
Train customers on various business applications to maximize company value to the organization.
Ensure customer that promotional items are shipped in a timely manner.
Review reports to confirm all customer orders are received.
Manage seasonal promotions as necessary.
Analyze and respond to various customer requests involving store level and group level information.
Reach productivity which is routinely measured via averages and phone criteria, with a known departmental goal.
Perform other duties as needed or assigned by supervisor.
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
A teammate in this position must have:
High School Diploma or GED.
Ability to type 45 wpm and perform 10-key by touch.
Excellent verbal and written communication skills, and organization and planning skills.
Knowledge and experience with Microsoft office applications, and very proficient using Excel.
Ability to prioritize pending tasks in a logical manner.
Ability to learn quickly, retain information, communicates effectively, and meet deadlines.
Ability to make autonomous decisions that will benefit both the company and the customer.
Extensive internal system knowledge, as well as an understanding of overall acceptable business practices.
- Office environment.
Candidates must pass a background check, drug screen and other job requirements.
McLane is an EOE AA M/F/Vet/Disability .