Lancaster General Health Customer Service Specialist in Lancaster, Pennsylvania
Customer Service Specialist
Suburban Outpatient Pavilion CAMPUSLG
SOP - Physical Rehab Ctr
8:30AM-5:00PM No Holiday/Weekend
- This position is located in Lancaster, PA. ATTENTION: Please be aware that, if you are an external applicant, you may need to complete an online assessment as part of the hiring process. This assessment will be sent to the e-mail address that you included in your application. Please note: Some e-mail accounts may receive the assessment e-mail in their junk/spam e-mail. This assessment must be completed within 5 days of receiving it. For more information regarding the assessment, please click HERE. SUMMARY: Lancaster General Health/Penn Medicine is currently seeking a full-time Customer Service Specialist within the Physical Rehab Center. The Customer Service Specialist provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. The Customer Service Specialist must be capable of coordinating and communicating effectively during increased volumes or with complex patients. Hours would be 8:30am to 5:00pm Monday through Friday with no holidays or weekends. This position is located at the Suburban Outpatient Pavilion. PRIMARY FUNCTIONS: · Performs complete and accurate patient registration including but not limited to: walk in, check-in, and/or scheduled. · Demonstrates ability to successfully adapt and perform during times of high volumes and/or high patient acuity. Demonstrates skill to service both hospital and physician office patients, as assigned. · Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services. Effectively manages general patient complaints/concerns in a professional manner, escalating more complex issues to supervisor/manager as needed. · Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations. · Refers patient to appropriate person for questions regarding; collections, insurance coverages, and financial assistance. REQUIREMENTS: · High School Diploma or equivalent. · One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization. · One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment. · One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance /regulatory guidelines and order release processes is preferred. · One (1) year prior experience of revenue cycle in a hospital/medical office setting preferred. · Previous Epic or equivalent Electronic Medical Record experience preferred.experience preferred.