Lancaster General Health Nurse Supervisor in Lancaster, Pennsylvania

Nurse Supervisor


Lancaster General Medical Group


Urgent Care 322/222 URGI-EPHRLM


Urgent Care 322/222



Benefits Class:







8:30a-5p w/ occasional evening

Job Details:

  • This position would rotate between Spring Valley Urgent Care, Lancaster, PA, 322/222 Urgent Care, Ephrata, PA and the future Duke St Urgent Care. SUMMARY: Lancaster General Health/Penn Medicine is currently seeking a Nurse Supervisor for Urgent Care. The Nurse Supervisor plans, organizes and supervises all clinical staff functions on a daily basis to ensure quality patient care is provided in a physician office setting and performs all nursing duties as needed. Hours would be fulltime, 80 hours every 2 weeks, dayshift w/ occasional evening shift. PRIMARY FUNCTIONS: Administrative/Supervisory: Supervises and coordinates the daily functions of all clinical staff, providing guidance and assistance as necessary. Completes and maintains schedule for clinical staff ensuring adequate coverage is available at all times while effectively managing overtime. Ensures timely and accurate approval of all clinical staff time cards as assigned. · Provides orientation, education and training for new employees. Provides and implements on-going continuing education and training for existing staff as needed and is responsible for ensuring all staff complete annual competencies within the designated timeframe. Plays an active role in the growth and development of staff. · In collaboration with Managing Physician, Practice Manager and/or Nurse Manager, interviews and selects candidates for vacant positions. · Serves as a patient experience advocate and leader by being a positive influence at all times in the handling of patient and employee issues. Communicates all LG Health policies, values, mission and vision with clarity and completeness. Communicates with all customers including providers, office staff, patients and fellow employees in a professional manner while keeping customer service a top priority. In collaboration with management, oversees all care coordination activities performed by the clinical staff in the team based care model. Assist in implementing, monitoring and actively participating in performance improvement initiatives to improve overall patient experience and quality of care. In collaboration with Practice Manager or Nurse Manager, completes annual performance evaluations for assigned staff. Coordinates coaching and/or disciplinary action in accordance with LG Health and practice policies. Clinical: · Provides clinical advice by phone/electronic correspondence based on clinical judgments and/or triage protocols in accordance with regulatory requirements and standards of practice. Consults with provider as necessary. · Provides patient specific education including but not limited to preventive care, chronic disease management, acute diagnosis, medications and other areas pertinent to patient outcomes. · Prepares patient for visit by using appropriate rooming standards tool. · Administers injections and medications as prescribed by the provider and in accordance with department protocol, regulatory requirements and standards of practice. REQUIREMENTS: · High School Diploma or equivalent is required. · Current licensure as a Registered Nurse (RN) or Licensed Practical Nurse (LPN), issued by the PA State Board of Nursing is required. · Three (3) to five (5) years of nursing experience in a primary or specialty care physician's office is required. · Prior supervisory experience in a physician office setting preferred. This position requires PA Child Abuse and FBI Fingerprinting Clearances. This position requires a Professional License/Certification.