Convergys Customer Service and Sales Associate in Laredo, Texas
Customer Service and Sales Associate
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Customer Service and Sales Associates in Laredo
starting at $9.25/hour base pay; $13+/hour based on performance
DIMENSION & SCOPE:
Sales Associates interface with customers via inbound or outbound calls or the Internet for the purpose of selling complex products and services.
Responsibilities include processing customer orders and sales; providing and receiving various information; selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.
PRIMARY DUTIES AND RESPONSIBILITIES:
Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs
Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training
Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call
Place and/or receive customer inquiries that may require deviation from a script or sales flow process
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Meet customer requirements through first contact resolution
Confirm customer understanding of the solution and provide additional customer education as needed
Prepare complete and accurate work and update customer file
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
Effectively transfer misdirected customer requests to an appropriate party
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Participate in activities designed to improve customer satisfaction and business performance
Provide answers and/or advice to customers based on their particular requirements and customer profile
Update customer records
Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects
EDUCATION AND EXPERIENCE:
High school diploma or equivalent experience. One year of customer service sales experience preferred.
Strong sales closure techniques, confidence in products and advocate skills
Courteous with strong customer service orientation
Strong communication, multi-tasking, negotiation skills required
Strong computer navigation skills and PC knowledge
Ability to remain calm under pressure and work in a concise, clear and focused manner
Just be flexible with the ability to adapt to changes and think conceptually
Ability to learn
Tolerance for repetitive work in a fast paced environment
Ability to work as a team member, as well as independently
Dependable with proficient attention to detail
Willingness to rotate shifts, as needed
CALL CENTER ENVIRONMENT, PHYSICAL & OTHER REQUIREMENTS:
Ability to perform light hand activity work at a computer/telephone station in an office environment
Position is primarily sedentary
May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Please note: any correspondence regarding a Convergys opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Convergys email address (mailto: email@example.com ).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
USA, Laredo, TX
Who We Are
At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people.
For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers.
For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way!
Build Your Career With Convergys
When you become part of our team, you join 125,000 talented people around the world who represent some of today’s leading brands. At Convergys, one of our values is to "Grow As a Team." It's in our DNA to prioritize teamwork and develop our people. By working together, we achieve great things for clients and create opportunities to build rewarding careers. You can be part of that when you join our team. And it's all at your fingertips!
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Establish your career with a company that has locations across the world. You can grow personally and professionally - and make a difference for customers and for the communities where we live and work.