Grantham University Admissions Representative in Lenexa, Kansas
Be a Life Changer! Grantham University is a nationally accredited online University founded in 1951 by a veteran to serve active duty and retired military service members, along with other non-traditional students. Since our move from Slidell, Louisiana, to the Greater Kansas City Metropolitan area in 2005, we have grown steadily and have added jobs to the community. If you are looking for a rewarding position with an organization that allows you to positively change lives every day through the power of education, look no further than Grantham University.
Admissions Representative Trainees are responsible to secure enrollments by speaking to potential students who are interested in continuing their education. This is a high contact, phone based, consultative position.
KEY JOB RESPONSIBILITES:
Successfully complete training phases, i.e. assignments, quizzes, tests, role plays, and other exercises as assigned
Retain product knowledge and GU systems
Meet all measures of compliance standards
Meet attendance requirements
Maintain professionalism and attention during training process
Provide information to students and families about educational opportunities, admission, transfer of credit, financial assistance, and university policies and requirements.
Maintain communication via telephone, correspondence, and/or electronic mail with prospective students through all stages of the recruitment and admission process
Meet and exceed pre-established sales/enrollment objectives
Utilize relationship development and communication skills to build and manage a strong sales pipeline
Provide information to individuals on educational alternatives based on their personal and professional interests.
Capture relevant learner information on a variety of software systems and applications.
Develop an in-depth understanding of how to represent and explain degree programs
Successfully implement provided script into conversations with prospective students
Make outbound and taking inbound calls from individuals interested in enrolling at Grantham University
Other duties as assigned
EDUCATION/ WORK EXPERIENCE REQUIREMENTS AND DESIRED SKILLS:
High school diploma or GED required, Associates or Bachelor degree preferred
Able to work flexible work schedule to include evenings and weekends, and changes in shift based upon business needs after training is complete, required
Customer service and/or sales experience preferred
Able to interpret, adapt and apply guidelines and procedures
Able to handle rejections effectively and with tact required
Knowledge of different programs/services available to university students preferred
Knowledge of student recruitment and retention issues preferred
Able to work effectively with diverse populations required
Knowledge of customer service standards and procedures preferred
Display success in a performance-driven sales environment which utilizes metrics and measurements preferred
Desire to work in a progressive but competitive environment required
Advanced understanding of consultative selling, uncovering buying decisions and understanding customer needs preferred
Able to learn and leverage a variety of software applications required
Working knowledge of Microsoft Office Suite, including Excel and Word, and Internet preferred
Able to effectively communicate orally (in person and by telephone) and in writing required
Able to multi-task, yet maintain close attention to detail and timeliness of work production, required
Able to work in a positive team-oriented manner with a variety of people (i.e. students, faculty, staff, administrators)
Language Skills: Able to read, analyze, and interpret journals and documents. Able to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Able to effectively present information to staff and/or students in writing and verbally. Able to speak coherently into the telephone with potential students and with staff. Able to present information using professional and grammatically correct language is required.
Mathematical Skill: Able to apply concepts such as basic math skills, fractions, and percentages is preferred
Reasoning Ability: Able to define problems, collect data, establish facts, and draw valid conclusions. Able to present facts to management for response. Able to deal with a variety of information presented in oral or written formats.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Extensively required to use hand to finger, handle, or feel (including the use of computer keyboards) and talk or hear (including the use of a telephone, computer, and headsets)
Occasionally required to walk, stand
This position involves sitting at a desk for extended periods of time
Able to work flexible work schedule to include evenings and weekends upon completion of training
Specific vision abilities include: close vision and distance vision
Grantham will seek to reasonably accommodate qualified individuals with a disability. Such reasonable accommodation may take the form of making existing facilities readily accessible to or usable by individuals with a disability, restructuring jobs, modifying schedules, acquiring or modifying equipment, adjusting training materials, adjusting employment policies, and the like.
Integrity – operates within the highest ethical standards and integrity in all aspects of the position
Motivated/Results Oriented – fantastic record of personal drive and the determination to succeed
Mission Oriented - passionate about helping others; ownership spirit with a competitive disciplined execution for results
Listening Skills – must be an active listener to insure student needs are fully understood and met
Influence – skilled at directing and motivating others towards personal, academic and professional success