Grantham University Student Financial Services Officer in Lenexa, Kansas

Student Financial Services Officer

Position: Student Financial Services Officer

Department: Student Financial Services

Reports To: Student Financial Services Manager

Location: Lenexa, KS

COMPANY OVERVIEW:Be a Life Changer! Grantham University is a nationally accredited online University founded in 1951 by a veteran to serve active duty and retired military service members, along with other non-traditional students. Since our move from Slidell, Louisiana, to the Greater Kansas City Metropolitan area in 2005, we have grown steadily and have added jobs to the community. If you are looking for a rewarding position with an organization that allows you to positively change lives every day through the power of education, look no further than Grantham University.

Position Description

A Student Financial Services Officer assists with carrying out the department’s mission of packaging, approving, and disbursing Title IV Federal financial aid as well as coordinates Veterans Administration (VA) benefits for those students using Montgomery GI Bill (MGIB). The SFSC works in a fast-paced environment, and oversees the customer service aspects of the Student Financial Services department. The SFSO is responsible for coordinating student aid packages. This is a non-supervisory role.


  • Assist students in completing financial aid forms, to include FSA, VA and TA

  • Ensure timely collection of documentation, completion, and accuracy of paperwork and financial aid files

  • Explain students’ rights and responsibilities for each aid source

  • Assist the University’s Business Office to ensure timely disbursement/refund of student aid

  • Perform verifications of student data on FAFSA

  • Perform Return of Title IV calculations as needed

  • Research and gather required information for certifications, terminations, amendments and adjustments to VA

  • Maintain accuracy of VA student files and reports

  • Assist with certification and review of Veterans Administration benefits

  • Report overpayments to both DOE and the student timely

  • Resolve conflicting information that may occur

  • Prepare necessary reports as directed

  • Maintain familiarity with all applicable financial aid and VA regulations

  • Honor and enforce federal, state, and University regulations

  • Answer and resolve student inquiries via telephone and e-mail timely

  • Other duties as assigned


  • Associate or Bachelor degree preferred

  • Knowledge of Title IV and/or VA regulations, policies and procedures required

  • 1+ years of Title IV Financial Aid and/or VA benefit experience preferred

  • Knowledge of Federal & State loan programs preferred

  • Experience with the Banner Sunguard Systems is preferred

  • Experience with borrower based (vs. term based) systems is preferred

  • Experience with refund issues preferred

  • Capacity to develop and sustain effective relationships with administrators, faculty, staff and students

  • Hands on knowledge of crossover issues / financial aid packages preferred

  • Knowledge of Federal and State financial aid and VA rules and regulations required

  • Able to maintain confidentiality in accordance with the Family Educational Rights and Privacy Act (FERPA)

  • Knowledge of Microsoft Office applications, Financial Aid Software (such as COD, ED Express and NSLDS) required

  • Must demonstrate strong analytical skills as well as professional phone and customer service skills

  • Must be organized, detail oriented, self-motivated, and able to multi-task

  • Banner experience a plus

· Excellent verbal and written communication skills.

· Language Skills: Ability to read, analyze, and interpret common journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community through verbal and electronic communication. Ability to effectively present information to faculty, staff, and/or students.

· Mathematical Skill: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

· Reasoning Ability:Ability to define problems, collect data, establish facts, and draw valid conclusions.

· Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

◊ Extensively required to use hand to finger, handle, or feel (including the use of computer keyboards) and talk or hear (including the use of a telephone) required

◊ This position requires sitting for an extended period of time at a desk and computer

◊ Occasionally required to walk, stand

◊ Specific vision abilities include: close vision, distance vision, and ability to adjust focus.

Grantham will seek to reasonably accommodate qualified individuals with a disability. Such reasonable accommodation may take the form of making existing facilities readily accessible to or usable by individuals with a disability, restructuring jobs, modifying schedules, acquiring or modifying equipment, adjusting training materials, adjusting employment policies, and the like.


· Integrity – operates within the highest ethical standards and integrity in all aspects of the position

· Motivated/Results Oriented – fantastic record of personal drive and the determination to succeed

· Mission Oriented – passionate about helping others; ownership spirit with a competitive disciplined execution for results

· Listening Skills – must be an active listener to insure client needs are fully understood and met

· Influence – skilled at directing and motivating others towards personal, academic and professional success