Convergys Inbound Sales and Customer Service Rep in Logan, Utah

Job Title:

Inbound Sales and Customer Service Rep

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Logan, Utah Customer Support Associate I interface with customers via inbound calls or the Internet for the purpose of selling complex products and services. Hiring for daytime and nighttime shifts.

Responsibilities include processing customer orders and sales; providing and receiving various information; selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet.


  • Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.

  • Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.

  • Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call.

  • Place and/or receive customer inquiries that may require deviation from a script or sales flow process.

  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.

  • Meet customer requirements through first contact resolution.

  • Confirm customer understanding of the solution and provide additional customer education as needed.

  • Prepare complete and accurate work and update customer file.

  • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.

  • Effectively transfer misdirected customer requests to an appropriate party.

  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

  • Participate in activities designed to improve customer satisfaction and business performance.

  • Provide answers and/or advice to customers based on their particular requirements and customer profile.

  • Update customer records.

  • Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects.

EDUCATION AND EXPERIENCE: High school diploma or equivalent experience. One year of customer service sales experience preferred.


  • Strong sales closure techniques, confidence in products and advocate skills.

  • Courteous with strong customer service orientation.

  • Strong communication, multi-tasking, negotiation skills required.

  • Strong computer navigation skills and PC Knowledge

  • Ability to remain calm under pressure and work in a concise, clear and focused manner

  • Must be flexible with the ability to adapt to changes and think conceptually.

  • Ability to learn.

  • Tolerance for repetitive work in a fast paced environment

  • Ability to work as a team member, as well as independently

  • Dependable with proficient attention to detail.

  • Willingness to rotate shifts, as needed

CALL CENTER ENVIRONMENT, PHYSICAL & OTHER REQUIREMENTS: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees.

EEO/Vet/Disability Employer


USA, Logan, UT

Language Requirements:


Work Experience:

Time Type:

Full time

Who We Are

At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people.

For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers.

For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way!

Build Your Career With Convergys

When you become part of our team, you join 125,000 talented people around the world who represent some of today’s leading brands. At Convergys, one of our values is to "Grow As a Team." It's in our DNA to prioritize teamwork and develop our people. By working together, we achieve great things for clients and create opportunities to build rewarding careers. You can be part of that when you join our team. And it's all at your fingertips!

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Convergys has careers available in 31 countries at 150+ locations.

Establish your career with a company that has locations across the world. You can grow personally and professionally - and make a difference for customers and for the communities where we live and work.