Citi VP Digital Product Manager in Long Island City, New York

  • Primary Location: United States,New York,Long Island City

  • Other Location: United States,Florida,Jacksonville; United States,Texas,Irving

  • Education: Bachelor's Degree

  • Job Function: Program/Project Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 25 % of the Time

  • Job ID: 16063459


Business Overview

A core element of the transformation for Citi’s Retail Bank & Mortgage businesses will be the design and development of end-to-end digital solutions to drive revenue growth, achieve efficiencies, increase NPS, and maintain relevancy as the pace of digitization accelerates. The Shared Services Digital team will work across all elements of the businesses and key functional partners including Global Digital Experience and Technology to create and deliver smart, client-centric, and best-in-class digital solutions to market.

As the Digital Product Owner, the incumbent will have end-to-end responsibility for one or more of the digital capabilities in a portfolio that spans both Acquisition and Servicing. Responsibility will encompass support for existing products, as well as developing new products that will drive the fulfillment of our prioritized digital roadmap. They will perform quantitative and qualitative analysis on product utilization and performance.

Job Responsibilities

  • Drive forward our digital roadmap through the identification, analysis, and implementation of new and enhanced digital servicing functionality

  • Lead the development of new Acquisition and/or Servicing capabilities as part of the Agile Citi program & methodology.

  • Manage the execution of product backlog, including prioritization and release planning, in partnership with scrum team(s).

  • Understand competitive and industry positions and develop business cases for prioritization of new/enhanced capabilities

  • Partner across multiple stakeholders to ensure proper definition of feature backlog & requirements, including Shared Services journey team, Retail or Mortgage business partners, Technology, Global Digital Experience, Operations, Legal, Compliance, Risk

  • Define and gather KPIs to measure and monitor progress of digital capabilities and effectiveness on a daily, weekly, and monthly basis to inform real-time course corrections and longer-term enhancements

  • Partner with Shared Services Customer Experience team to develop customer experience requirements and deliverables associated with delivery of product strategies, including all product approval & controls processes

  • Partner with marketing and usage teams to plan for product release communications & adoption campaigns

  • Manage vendor relationships to insure delivery against customer experience and operational service levels

  • Identify all components of customer servicing related to digital and offline support capabilities

  • Work closely with Shared Services CFO and Decision Management to help manage and monitor Digital reporting, performance and forecasting

  • Develop and maintain accurate and auditable product documentation

  • Support day-to-day Digital needs and lead issue investigation and resolution


Candidate Qualifications

  • Bachelor’s degree required, MBA desired

  • Financial services industry experience preferred

  • An innovative thinker with true passion for and knowledge of disruptive technology

  • Experience developing/managing digital capabilities required, Agile experience strongly preferred

  • Experience interfacing with vendors and cross-functional teams

  • Excellent written and oral communications skills

  • Excellent project management skills

  • Strong relationship management and interpersonal skills

  • Strong analytical skills required to filter, prioritize and validate potentially complex material from multiple sources.

  • Ability to work well independently and with different teams

  • Strong influence and negotiation skills

  • Strategic and creative thinker

  • Proficient in MS Word, MS PowerPoint and MS Excel