Citi VP Digital Product Manager in Long Island City, New York
Primary Location: United States,New York,Long Island City
Other Location: United States,Florida,Jacksonville; United States,Texas,Irving
Education: Bachelor's Degree
Job Function: Program/Project Management
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 25 % of the Time
Job ID: 16063459
A core element of the transformation for Citi’s Retail Bank & Mortgage businesses will be the design and development of end-to-end digital solutions to drive revenue growth, achieve efficiencies, increase NPS, and maintain relevancy as the pace of digitization accelerates. The Shared Services Digital team will work across all elements of the businesses and key functional partners including Global Digital Experience and Technology to create and deliver smart, client-centric, and best-in-class digital solutions to market.
As the Digital Product Owner, the incumbent will have end-to-end responsibility for one or more of the digital capabilities in a portfolio that spans both Acquisition and Servicing. Responsibility will encompass support for existing products, as well as developing new products that will drive the fulfillment of our prioritized digital roadmap. They will perform quantitative and qualitative analysis on product utilization and performance.
Drive forward our digital roadmap through the identification, analysis, and implementation of new and enhanced digital servicing functionality
Lead the development of new Acquisition and/or Servicing capabilities as part of the Agile Citi program & methodology.
Manage the execution of product backlog, including prioritization and release planning, in partnership with scrum team(s).
Understand competitive and industry positions and develop business cases for prioritization of new/enhanced capabilities
Partner across multiple stakeholders to ensure proper definition of feature backlog & requirements, including Shared Services journey team, Retail or Mortgage business partners, Technology, Global Digital Experience, Operations, Legal, Compliance, Risk
Define and gather KPIs to measure and monitor progress of digital capabilities and effectiveness on a daily, weekly, and monthly basis to inform real-time course corrections and longer-term enhancements
Partner with Shared Services Customer Experience team to develop customer experience requirements and deliverables associated with delivery of product strategies, including all product approval & controls processes
Partner with marketing and usage teams to plan for product release communications & adoption campaigns
Manage vendor relationships to insure delivery against customer experience and operational service levels
Identify all components of customer servicing related to digital and offline support capabilities
Work closely with Shared Services CFO and Decision Management to help manage and monitor Digital reporting, performance and forecasting
Develop and maintain accurate and auditable product documentation
Support day-to-day Digital needs and lead issue investigation and resolution
Bachelor’s degree required, MBA desired
Financial services industry experience preferred
An innovative thinker with true passion for and knowledge of disruptive technology
Experience developing/managing digital capabilities required, Agile experience strongly preferred
Experience interfacing with vendors and cross-functional teams
Excellent written and oral communications skills
Excellent project management skills
Strong relationship management and interpersonal skills
Strong analytical skills required to filter, prioritize and validate potentially complex material from multiple sources.
Ability to work well independently and with different teams
Strong influence and negotiation skills
Strategic and creative thinker
Proficient in MS Word, MS PowerPoint and MS Excel