Mercy Health Nutrition Services Associate EFY Nutrition Services in Lorain, Ohio

Nutrition Services Associate EFY Nutrition Services

Job ID: 4640211

Updated: October 7, 2016

Geographic Location: Lorain

Location: Lorain, OH, United States

Department: Nutrition Services

Full/Part Time: Full-Time

Shift: All

Standard Hours: 36

Job Summary

The Nutrition Services Associate (NSA)-EFY will be responsible for effectively and accurately taking patient meal orders, assembly their patients orders in a timely manner, and delivering them with courtesy.

The NSA-EFY will be the central communication link between the patient and Nutrition Services, the nursing team and the Physician’s in regards to fulfilling dietary needs and requests. Major responsibilities include taking meal orders, fulfilling/ assembling meal orders, delivering meals and meeting department standards for delivery times, aiding in meal set up at bedside, and discarding of soiled trays.

The NSA-EFY must demonstrate personal traits with a high level of commitment, motivation and energy: team orientation, professionalism, trust, personal honesty, integrity and placing others in a place of high value by treating them with I Care Code of Conduct at all times.

The NSA-EFY is a direct link and team player to the unit they are supporting for their shift. Service oriented attitude to relate and communicate effectively with patients, families and medical staff and provide comfort and support when needed.

Qualifications - Minimum


High School education or equivalent or in process of obtaining.

Aptitude to work in a high stress environment.

Ability to organize and prioritize multiple tasks.

Previous Healthcare Experience and Spanish (bi-lingual) preferred. Minimum 3-6 months prior food service experience preferred.

Driving maybe required and must have a valid Ohio Driver’s License.

Strong interpersonal and communication skills, both written and verbal. Ability to make quick decisions in order to respond to unexpected situations.

Must be able to demonstrate prioritization skills and to work independently with limited direct supervision. Intermediate computer skills required.

Ability and willingness to learn multiple software applications. Accurate typing skills at 15 wpm, must pass typing skills test.

Must possess a high level of customer service skills, demonstrating care and compassion. Excellent telephone etiquette.


Hours per pay period: 72

Hours: 6:15am to 2:45pm

Holidays and weekends

Shift and Job Schedule

Shift: All

Job Schedule: Full-Time

Equal Employment Opportunity

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.