Veterans Affairs, Veterans Health Administration Advanced Medical Support Assistant in Madison, Wisconsin

Veterans Affairs, Veterans Health Administration
2 vacancies in the following location:
  • Madison, WI
Work Schedule is Full Time - Excepted Service Permanent

Opened Wednesday 10/12/2016 (8 day(s) ago)

** Closes Tuesday 11/1/2016 (12 day(s) away)

Job Overview

Vacancy Identification Number (VIN): 1822506

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The William S. Middleton Memorial Veterans Hospital in Madison, WI ( is a 129 bed facility that provides tertiary medical, surgical, neurological, and psychiatric care, and a full range of outpatient services. This facility serves 130,000 Veterans who live in 15 counties in south-central Wisconsin and in five counties in northwestern Illinois. The Madison VAMC is also the specialty care referral center for an additional 57,000 Veterans who reside in the Tomah VAMC primary service area, is affiliated with the University of Wisconsin School of Medicine and Public Health, and is physically connected to the University of Wisconsin Clinical Science Center which includes the UW Hospitals and Clinics, and supports a Vet Center in Madison.

Madison VAMC is responsible for community based outpatient clinics (CBOCs) at Janesville, Baraboo, Beaver Dam, WI, and Rockford and Freeport, IL and a primary care annex at Madison West Clinic, and is one of eight facilities that comprise Veterans Integrated Services Network 12 (VISN12) which is administratively headquartered at Hines, IL, and includes facilities in Illinois, Wisconsin, Michigan, Indiana and Minnesota.

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.


This position is located within the VISN 12 Telephone Care Service of the William S. Middleton VA Medical Center, Madison, WI. The incumbent in this position will screen all VISN 12 Telephone Care Service incoming calls and determine whether those calls can be appropriately handled by the agent or if they need to be directed to other team members. Specific functions include:

  • Screen/receive phone calls in a courteous and timely manner
  • Determine the nature of requests and provide the information desired using privacy rules and established clinic processes
  • Participate in daily team huddles, monthly department huddles and staff meetings where patient care planning and management occur
  • Screen patient medical and mental health concerns through Telephone Care Service Standard Operating Procedures
  • Coordinate administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care
  • Schedules appointments accurately in a timely manner
  • Additional functions as required

WORK SCHEDULE: Multiple positions, rotating shifts, day/pm, day/night, weekends and holidays.

FUNCTIONAL STATEMENT TITLE: Advanced Medical Support Assistant

Travel Required
  • Not Required
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • Must pass pre-employment examination
  • Must be proficient in written and spoken English
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required
  • Selective Service Registration is required for males born after 12/31/1959.


U.S. CITIZENSHIP. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

EXPERIENCE - Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position,


EDUCATION – One year above high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university


COMBINATION – Equivalent combinations of experience and education are qualifying for this position. (TRANSCRIPTS REQUIRED)

NOTE: In addition to the basic requirements, applicants must meet the grade determination described below to qualify for this position

PREFERRED EXPERIENCE: 1-2 years experience as a Medical Support Assistant or Medical Assistant equal to the GS 5 level. Bachelor's Degree.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

GRADE DETERMINATION: Experience GS-6: One (1) year of experience that is directly related to the duties of a MSA and that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of this position. To be creditable, this experience must be equivalent to the next lower grade level, GS-5, and demonstrate the knowledge, skills, and abilities associated with current MSA responsibilities. Experience at this level includes, but is not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing emergency and non-emergency transfers to other VA facilities or private hospitals; and performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).

REFERENCE: VA Handbook 5005/53; Part II, Appendix G45. This can be found in the local Human Resources Office.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

PHYSICAL REQUIREMENTS: The work of this position is primarily sedentary. Occasional walking, standing, stooping and carrying of light objects may be required.

Security Clearance


Additional Information
What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification points can be found in the USAJobs Resource Center.


VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.

Other Information

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

Salary Range: $36,025.00 to $46,831.00 / Per Year

Series & Grade: GS-0679-06/06

Supervisory Status: No

Who May Apply: United States Citizens

Control Number: 453036700

Job Announcement Number: MA-17-TLe-1822506-BU