SAP Support Associate Job in Madrid, Spain
Requisition ID: 120590
Work Area: Administration
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need.
1) Incident Solving and proactive support:
Analyze and resolve customer incidents by means of Knowledge Base Articles, solved incidents, forums documentation or verifying Business Configuration/Fine Tuning entries or hardware parameters.
Perform root cause analysis and provide solutions in complex environments for specific fields/areas if required.
Report errors to development organizations and cooperate with them to identify possible resolutions.
2) Additional tasks:
Being involved in the creation of supportability and analysis tools that will help the customer to analyze and solve their problems.
Continuous training is provided to ensure a smooth start and a career development in the Support Engineer role, learning about different SAP products. You will be part of a fun and supportive team, always at hand to help with your development.
- No work experience required
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Recent graduate in Computer Engineering (or other degrees in Technology or Scientific areas with understanding of programming languages).
Fluent in English (oral and writing), German is desirable.
Customer service oriented person.
Analytic thinking, problem solving and communication skills.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: firstname.lastname@example.org ). Requests for reasonable accommodation will be considered on a case-by-case basis.
Additional Locations: No Selection