Wegmans Lead Food Demonstrator in Malvern, Pennsylvania
Title: Lead Food Demonstrator Location: PA-Malvern-MALVERN,50 Foundry Way,Malvern,PA 19355 Other Locations:
What is my job: In the role, you will provide Wegmans customers solutions to questions varying from meal preparation, product features & benefits, meal pairing suggestions, to complete entertainment planning. Working with departments throughout the store, you will drive sales by creating interest and enthusiasm for the products within your area, while providing the award winning incredible customer service Wegmans is known for.
How do I make a difference? Providing Incredible, Knowledge Based Customer Service
Provide incredible customer service by enthusiastically sharing knowledge about products and introducing new ways to enjoy them Proactively engage in conversations with customers by inviting them to discuss needs and provide them with products and personalized solutions which meet their needs Build relationships with customers by creating a familiar atmosphere and consistently seeking out customer feedback and communicating results with managers to improve the shopping experience Effectively communicate with a diverse array of customers varying in cooking knowledge and skill (where appropriate)
Ensuring High Quality Products & Ingredients
Act as a product expert within work area and transfer that knowledge to customers and employees Continuously learn about new products and services offered at Wegmans by utilizing company approved training materials, participating in training opportunities including company sponsored trips and classes, vendor training sessions, and attending conferences when appropriate Highlight Wegmans unique products by going after sales using knowledge based service, unique merchandising, and collaboration with other departments Pair products which complement each other by using taste profiles which match customer needs (where appropriate)
Continuously Improving Results
Bring products to life for customers, showcasing items being promoted in well-merchandised, eye-appealing and enticing displays Increase sales for a given department, product, or category by helping to create knowledge based service focus within the department Gather and assemble data for analysis including; items sold, net sales and shrink Use good judgment to make exceptions to company policy maintaining a balance between customer satisfaction and financial impact to the store Increase sales by learning about and targeting new or company driven products within specified area Partner with Department and Area Manager to identify products to sell, setting sales goals, and analyzing results
Living Who We Are
Provide each employee the opportunity to be successful by ensuring necessary resources are available, performance reviews and feedback are provided in a timely manner Interview, select and arrange training of new team members, and manage personnel issues Lead by example and use the Who We Are philosophy to create an empowering and safe work environment, ensuring employees are complying with Wegmans policies and procedures Work hands-on with employees to teach, encourage, and empower them to take on new responsibilities while utilizing training and career development planning tools to monitor progress Maintain and encourage two-way communication by reaching out and getting to know all employees Embrace diversity of people and thought by leveraging differences to make the department stronger, and listening to others’ perspectives and including them in decision making processes Preserve our culture and focus on Keeping Wegmans the Best by putting our people first and living our values to ensure Wegmans remains a great place to work What skills, learnings, and experiences are required?
Helps customers make great meals easy by providing Knowledge Based Service, sharing ideas for meals, building relationships with customers, making the experience fun Demonstrated ability to guide customers to make a purchase Demonstrated excitement for people and products Basic Computer Skills Work towards continuous improvement to encourage change; find ways to increase profitability anf productivity; and improve processes, products & customer service in the department(s) Use data analysis, wisdom, experience, judgment, and past actions as well as input from other sources for decision making, always considering the impact on customers, sales and contribution (profit) Relate well to others using interpersonal savvy to foster two-way communication and develop effective relationships; recognize differences in communication styles and maintain composure Inform others using various communication tools to provide meaningful, accurate information people need to make decisions Maintain a safety focus by ensuring safety standards are followed, teaching safety practices to employees, looking for ways to improve safety, solving safety problems, and looking for ways to exceed safety standards and reduce risk potential Practice proper ordering techniques to complete orders by deadlines and participate in inventory process to ensure items are available to support merchandising programs and product promotions Exhibit merchandising skills by attractively displaying products considering seasonality, cross-merchandising opportunities and corporate programs with the aim of educating and enticing customers Assist with meal preparation and planning by providing customers with proper serving guideline and recommending correct cooking techniques, helping to make great meals easy What skills, learnings, and experiences are preferred and will set me apart?
Experience forecasting needs and ordering products accordingly Knowledge of the 5 measures Previous work experience in multiple areas within the stor Bilingual/American Sign Language Demonstrating an ability to manage others by working with employees to set and achieve goals, rewarding performance while exercising courage when providing honest, timely, and actionable feedback Work environment:
Majority of hours are spent on sales floor with high level of interaction with customer Use of various equipment including but not limited to cooking equipment, knives, ordering machine may be required Other:
Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen physical and/or criminal background check All Applicants will be screened; only those closely matching the job posting will be interviewed