Veterans Affairs, Veterans Health Administration Advanced Medical Support Assistant (Community Care) in Manchester, New Hampshire

Veterans Affairs, Veterans Health Administration
1 vacancy in the following location:
  • Manchester, NH
Work Schedule is Full Time - Excepted Service Permanent

Opened Monday 10/17/2016 (7 day(s) ago)

** Closes Monday 10/31/2016 (7 day(s) away)

Job Overview

Vacancy Identification Number (VIN) 1826693


OUR MISSION:To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.

“Patient Centered care is our approach to delivering healthcare to our Veterans. This philosophy gives patients and their families the chance to work closely with their healthcare providers to create more personalized care plans. Patient-centered care also considers the Veterans’ personal preferences and values, family situations, cultural traditions, and lifestyles; it keeps them informed and engaged throughout their treatment. The Veteran and family members become key members of the healthcare team and are active participants in making healthcare decisions.”

“As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to”

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Relocation Expenses:Relocation expenses are not authorized for this position.


The Advanced MSA was established as part the nation-wide Non VA Medical Care Initiative, Non VA Care Coordination, in which all non VA medical care appointments are scheduled for the Veteran. The Advanced MSA performs a variety of administrative tasks associated with maintaining and supporting the work performed in the Veterans Choice Program/Non VA Care Unit. Receives Non VA Care consults via electronic medical record, after approval process; contacts veteran for desired Non VA provider and date/time; contacts Non VA provider to schedule appointment; obtains necessary documentation needed for the Non VA provider; coordinates with other service lines in order to obtain necessary information for Non VA provider; schedules appointment for veteran; follow-up after appointment to ensure attendance, and check up for additional procedures; manages appointments in Vista(no shows, cancellations, rescheduled appointments); informs providers in an change to patient's Non VA medical appointments; ensures medical documentation is received from Non VA provider; manages workload on spreadsheets; prepares medical documentation for scanning into Veteran's electronic medical record; organizes material for supervisor. Other assignments at this level include regular meetings with supervisor and Non VA Care Nurses to manage and plan patient care; adjusting the flow and sequencing of the work to meet team and patient needs. Performs other related duties as assigned.

WORK SCHEDULE: Full-Time: 7:00 am - 3:30 pm, 7:30 am - 4:00 pm OR 8:00 am - 4:30 pm; compressed tours available

Travel Required
  • Not Required
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • You must be a United States Citizen.
  • You must be proficient in written and spoken English.
  • Subject to mandatory Background and-or Security Investigation.
  • You must pass a pre-employment physical.
  • Application for Associated Health Occupations VAF 10-2850c required.
  • USA JOBS resume or resume that meets criteria for federal employment
  • Selective Service registration is required for males born after 12/31/1959


a. Citizenship. Citizen of the United States.

b. English Language Proficiency

c. Experience

(1) Experience. One year of experience equivalent to the next lower grade

d. Certification. None required.


Creditable Experience:

(1) Knowledge of Current MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.

(2) Quality of Experience. Qualifying experience must be at a level comparable to MSA experience at the next lower grade level.

(3) Part-Time Experience. Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.

Demonstrated Knowledge, Skills, and Abilities.Candidates must demonstrate the KSA’s below:

  1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

  2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.

  3. Advanced knowledge of the technical health care process as it relates to access to care.

  4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

  5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

  6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

References : VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standard, dated June 2012,


PHYSICAL REQUIREMENTS: The majority or work is performed in an office setting, primarily while seated. The position requires some standing, ambulation, bending, and carrying such items as training manuals. In addition, there can be increased stress due to the intensity of a patient/customer complaint or concern.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit

Application for Associated Health Occupations VA form 10-2850c

Security Clearance

Not Applicable

Additional Information
What To Expect Next

Your application, resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

After the vacancy announcement closes, your materials will be reviewed to determine if you meet the qualification and area of consideration requirements for this vacancy. You will be informed via E-mail whether or not you meet these requirements. If qualified, you will also be notified if you are referred to the hiring official. If referred, you will be contacted directly by the hiring department if you have been selected for an interview (not all candidates are always interviewed). If selected for the vacancy, you will receive a phone call. If another candidate is selected, you will be informed via E-mail. Every effort is made to complete the selection process within 30 days of the announcement closing date.


Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at

Other Information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 90 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

Salary Range: $39,440.00 to $51,270.00 / Per Year

Series & Grade: GS-0679-06/06

Promotion Potential: 06

Supervisory Status: No

Who May Apply: United States Citizens

Control Number: 453539800

Job Announcement Number: JT-17-VIC-1826693-BU