Citi CBNA - GCG - Control Analyst - General in Manila, Philippines
Primary Location: Philippines,National Capital,Manila
Other Location: Asia Pacific
Education: Bachelor's Degree
Job Function: Compliance and Control
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 16031108
Primary Objectives / Goals
Maintain accuracy rate and quality metrics within Regional Standards.
Identify root causes of repetitive mark-downs and error rates through analysis of monthly reports, and suggest action items to avoid recurrence of the error and resolve the root cause/s.
Enhance surveillance and monitoring of the different units to ensure that all each process is executed accordingly and controls are in place.
Identify gaps that lead to incidents of customer complaints and poor client experience
Leads and assists in the implementation of global, regional and country risk and control policy requirements
Closely coordinate with the different process owners, especially where gaps have been identified to ensure proper and immediate implementation of action items.
To lead and assist in the implementation of global, regional and country risk and control policy requirements
Closely coordinate with the different process owners, especially where gaps have been identified to ensure proper and immediate implementation of action items
Conduct sales surveillance and monitoring activities e.g. quality monitoring, day2 reviews, callbacks etc.
Conduct effective coaching method and clinics to Sales Officers
Perform other tasks/projects as may be assigned by the supervisor
At least 2years experience in a Quality and Control function.
Reasonable, analytical and logical.
A fast learner and can easily adapt to changes.
Can work effectively and efficiently with minimum supervision.
Excellent people skills.
Excellent communication skills.
Organized and has a keen eye for details.