Citi CBNA - GCG - Control Analyst - General in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Other Location: Asia Pacific

  • Education: Bachelor's Degree

  • Job Function: Compliance and Control

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16031108

Description

Control Analyst-General

Primary Objectives / Goals

  • Maintain accuracy rate and quality metrics within Regional Standards.

  • Identify root causes of repetitive mark-downs and error rates through analysis of monthly reports, and suggest action items to avoid recurrence of the error and resolve the root cause/s.

  • Enhance surveillance and monitoring of the different units to ensure that all each process is executed accordingly and controls are in place.

  • Identify gaps that lead to incidents of customer complaints and poor client experience

  • Leads and assists in the implementation of global, regional and country risk and control policy requirements

  • Closely coordinate with the different process owners, especially where gaps have been identified to ensure proper and immediate implementation of action items.

Responsibilities

  • To lead and assist in the implementation of global, regional and country risk and control policy requirements

  • Closely coordinate with the different process owners, especially where gaps have been identified to ensure proper and immediate implementation of action items

  • Conduct sales surveillance and monitoring activities e.g. quality monitoring, day2 reviews, callbacks etc.

  • Conduct effective coaching method and clinics to Sales Officers

  • Perform other tasks/projects as may be assigned by the supervisor

Qualifications

  • At least 2years experience in a Quality and Control function.

  • Reasonable, analytical and logical.

  • A fast learner and can easily adapt to changes.

  • Can work effectively and efficiently with minimum supervision.

  • Excellent people skills.

  • Excellent communication skills.

  • Organized and has a keen eye for details.