Citi CBNA - O&T - Collections Unit Senior Supervisor in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Other Location: Asia Pacific

  • Education: Associate's Degree/College Diploma

  • Job Function: Operations Credit Ops

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16030616


Collections Unit Sr Supervisor:

  • Can manage people who handles collections related clients who performs callouts and aim to maintain their account in their current status

  • Adapt and involves him/herself in formulating appropriate collections strategies, policies and procedures for various segments of the portfolio based on the current situations/environment

  • Initiate and perform reversal of penalties and charges subject to policies and approval limits

  • Detect possible fraud at an early stage and endorse accounts for further investigation

  • Provide feedback to management and other areas of the business on portfolio quality based on day-to-day feedback from the people he/she is managing

  • Perform critical functions such as escalation upon detection of accounts and procedures with issues


  • Has good people management skills, service attitude to all his/her peers and also to clients

  • He/she must have good oral and written communication skills

  • Good service attitude

  • Strong people management skills with the ability to assess his/her people's performance

  • He/she must be able to multitask and works well with minimal supervision

  • A team player, proactive, self-motivated, organized and has keen attention to details

  • Knowledge in MS Office - Excel, Word