SAP Recruitment Operations Associate (Contractual) Job in Manila, Philippines

Requisition ID: 124342

Work Area: Human Resources

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Limited Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.


The Recruiting Associate is responsible for Recruiting operations task as part of the Shared Services Organization. The processes are run according to SLA (Service Level Agreements) and getting measured with KPI (Key Performance Indices). Depending on the area of responsibility the role contains the administrative and operational support along the entire hiring cycle. The role can also contain the end-to-end responsibility of process of hiring students and temporary positions. The Recruiting associate will work very closely with other HR teams in order to ensure a smooth end to end hiring process. Documentation of new processes and process adjustments are part of the role too. As the role is in a service center supporting multiple countries the ability to work in a virtual setup and showing intercultural sensitivity is key.


  • Understand Recruiting and Service Delivery principles and act accordingly

  • Working against KPI’s (like Customer Satisfaction, Net Promoter Score, Time to fill)

  • Administrative and operational support (like requisition creation & closure, posting publication & withdrawal, interview scheduling, Applicant tracking system maintenance, onboarding sessions scheduling, back-ground checks)

  • Effective use of Recruiting Action Plan while applying standard processes and tools

  • Effective screening & selection

  • Offer closing skills

  • Ability to communicate with Partners within and outside HR as well as Managers

  • Active issue identification, resolution and problem solving

  • Responsible for necessary administrative tasks associated with this role in collaboration with other HR teams as necessary

  • Dealing with enquires (phone, email) related to recruiting process in an efficient and professional manner

  • Process documentation


Depending on the focus of the role:

  • 0 - 2 years working experience in administration

  • 1 years’ experience in the area of recruiting

  • Previous experience in other HR areas is an advantage

  • Experience working within a customer orientated environment preferred


  • Successful completed secondary level/ Vocational training in administration or comparable experience

  • Bi-lingual skills as needed based on region (English Customer language)

  • Additional language is an advantage

  • Must be willing to work at night (graveyard shift)


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

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