SAP Recruitment Operations Associate (Contractual) Job in Manila, Philippines
Requisition ID: 124342
Work Area: Human Resources
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Limited Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
PURPOSE AND OBJECTIVES:
The Recruiting Associate is responsible for Recruiting operations task as part of the Shared Services Organization. The processes are run according to SLA (Service Level Agreements) and getting measured with KPI (Key Performance Indices). Depending on the area of responsibility the role contains the administrative and operational support along the entire hiring cycle. The role can also contain the end-to-end responsibility of process of hiring students and temporary positions. The Recruiting associate will work very closely with other HR teams in order to ensure a smooth end to end hiring process. Documentation of new processes and process adjustments are part of the role too. As the role is in a service center supporting multiple countries the ability to work in a virtual setup and showing intercultural sensitivity is key.
EXPECTATIONS AND TASKS:
Understand Recruiting and Service Delivery principles and act accordingly
Working against KPI’s (like Customer Satisfaction, Net Promoter Score, Time to fill)
Administrative and operational support (like requisition creation & closure, posting publication & withdrawal, interview scheduling, Applicant tracking system maintenance, onboarding sessions scheduling, back-ground checks)
Effective use of Recruiting Action Plan while applying standard processes and tools
Effective screening & selection
Offer closing skills
Ability to communicate with Partners within and outside HR as well as Managers
Active issue identification, resolution and problem solving
Responsible for necessary administrative tasks associated with this role in collaboration with other HR teams as necessary
Dealing with enquires (phone, email) related to recruiting process in an efficient and professional manner
Depending on the focus of the role:
0 - 2 years working experience in administration
1 years’ experience in the area of recruiting
Previous experience in other HR areas is an advantage
Experience working within a customer orientated environment preferred
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:
Successful completed secondary level/ Vocational training in administration or comparable experience
Bi-lingual skills as needed based on region (English Customer language)
Additional language is an advantage
Must be willing to work at night (graveyard shift)
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: email@example.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.