Citi ROHQ - CTI - Infrastructure Technology Specialist in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16058672


  • Request for promotion due to expansion of role

Job Description:

  • Configuration and administration of IBM Z/OS mainframe network software

  • Configuration and administration of network related 3rd party system software

  • Provision of Level 2 and Level 3 technical support for Mainframe Networking issues during the normal working day. Also provision of out of hours on call support

  • Act as an SME both internally within the group and in relation to external teams for one or more of the products/protocols supported

  • Act as a lead Mainframe Networking resource for internal and external projects

  • For internal group projects this could also include acting as project manager

  • Act as a technical escalation point and informal mentor for more junior staff

  • Monitor the performance of mainframe networking components. Analyse issues and drive remedial action

  • Production of clear technical documentation as appropriate

  • Compliance with all local, regional, global and regulatory policies, processes and procedures


  • Very experienced Mainframe Networking technician with in depth knowledge of the area

  • Typically with a minimum of 5 years experience in the role


  • Must be a self-starter, but also a completer/finisher who ensures that tasks/projects are fully completed with the necessary updates to documentation

  • Well organised and able to keep a number of activities in progress in parallel, balancing priorities as necessary, in particular between support and project work

  • A good team member. Should also demonstrate leadership skills in terms of acting as an SME and providing guidance to more junior staff

  • Ability to communicate clearly at all levels while working either individually or as a team player is essential


  • Very experienced technician with Level 2 skills in most and Level 3 (SME) skills in a number of the following Mainframe Network products/protocols:

  • SNA, VTAM, TCP/IP, CISCO SNA support, APPN/Enterprise Extender, CONNECT DIRECT and other file transfer products, Session Management products, NETVIEW, Netmaster/TCPIP, VPS and other printing products, Encryption (SSL/IPSEC/digital certificate handling)