Dell Inside Product Specialist IV in Mexico City, Mexico

Inside Product Specialist IV

Responsible for selling a defined set of products and services. Provides technical advice to the inside sales teams during the sales process. Accountable for delivering technical solutions, products, and /or services that address customer needs of varying complexity (via telephone, chat, web, or e-mail); or working with subject matter expert to address a solution of even higher complexity.

  • Provides product or BU specific expertise.
  • May own account sets and/ or be called into accounts as opportunities are identified.
  • Acts as a technical resource to support the sales organization to meet and/or exceed their objectives.
  • Identifies customer needs/ requirements, and recommends the appropriate products and solutions.
  • Provides pre-sales technical support during the sales process
  • Remains up-to-date on new product, technology, and services offerings.
  • Stays current on industry and vertical solutions as well.
  • Assists in the on-going technical education and development of the broader team.
  • Promotes and positions key strategic product and service offerings.

    Knowledge, Skills and Abilities

  • Viewed as a trusted business advisor to the customer and uses in-depth knowledge of Dell’s technology, products and services to help customers formulate direction.

  • Utilizes strategic probing to identify, evaluate, and recommend alternative business solutions.
  • Analyzes multiple market factors to both anticipate/identify customer problems/needs and recommends appropriate solution.
  • Engages cross-functional resources, regardless of geographic location, in order to achieve goal/ meet customer needs.
  • Effectively balances demands from multiple stakeholders.
  • Effectively balances short term and long term priorities.
  • Develops and implements account plans that drive the attainment of critical business objectives.
  • Involved in contract negotiation and possesses strong financial/business and pricing knowledge.

Job: *Inside Sales - Inside Sales Specialist

Organization: *Infrastructure Solutions Group

Title: Inside Product Specialist IV

Location: MX-DIF-Mexico City

Requisition ID: 17000NF3