Kellogg Director, Service Excellence/Continuous Improvement – Global Business Services in MI, United States

Lead with us as a Director, Service Excellence/Continuous Improvement for Global Business Services (GBS). Through your passion, talent and ideas you can be part of the team developing and improving our processes to meet our global business' ever evolving needs. This is your opportunity to grow with a global leader, receiving cross functional training and opening doors to career opportunities that can take you places. You can achieve more with clear measure and accountabilities; you'll have real time performance visibility supporting your growth and helping you set goals for the future.


In your role as a Director, Service Excellence/Continuous Improvement at Kellogg, you will be part of our success by:

  • Leading the organization in achievement of efficiency and effectiveness savings

  • Serving as member of the GBS Leadership Team and drive a continuous improvement mindset within the organization

  • Leading the GBS-wide (all regions, total org.) cost savings program to meet annual targets. This includes working with GBS Global Process Owners, Process Managers and others to build a robust idea pipeline, validate ideas, coach teams and execute projects

  • Establishing and maintaining KPIs related to continuous improvement, including those that demonstrate an optimal and achievable plan

  • Helping remove roadblocks for teams pursuing continuous improvement

  • Continuing to expand and enhancing the organization’s framework and maturity of the GBS Service Excellence program

  • Working with Sr. Manager, GBS Service Excellence, GBS Global Learning and Development to build a comprehensive Service Excellence capability program; works to align with Kellogg Work Systems

  • Leveraging lean office and ‘best in class’ problem solving so that maximum value is returned to GBS’ customers

  • Accountable for deploying and coaching Lean practices, Kaizen, and GBS Service Excellence tools across all levels of the organization to deliver business results

  • Identifying organizational inefficiencies and leads activities using cross-functional resources to deliver business results

  • Leading development of a robust continuous improvement tracker that captures key information, uses workflow for visibility to new ideas and initiatives and provides on-demand, easy to use reporting

  • Benchmarking and best practice sharing across the organization

  • Supporting implementation of improvements for process efficiency, quality and control KPIs

  • Partnering with internal and external customers, at all levels to identify trends, propose strategies, and resolve performance issues

  • Promoting a customer-centered culture serving as a consultant to internal/external customers, striving to exceed customers’ needs, requirements, and expectations

  • Creating a seamless and satisfying internal and external customer experience for all interactions with Kellogg GBS

  • Contributing to a team environment that is focused on high performance and operational excellence


As well as a hunger to learn and succeed in Continuous Improvement, to be considered for this position you must be able to meet the following requirements:


  • Bachelor’s degree

  • Extensive years of related experience

  • Excellent verbal and written communication skills

  • Deep analytical and problem solving skills

  • Strong negotiation and decision making skills

  • Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments

  • Strong collaboration skills and ability to partner with key internal/external customer to drive change & continuous improvement

  • Experience presenting results to an executive team

  • Strong business acumen and leadership skills

  • Ability to make decisions in a fast paced environment


  • Prior experience in a continuous improvement leadership role

  • Solid time management skills

  • Ability to build consensus and strong commitment from others

  • Strong knowledge of Kellogg or other service center processes and procedures

  • Ability to manage multiple and sometimes conflicting priorities and specific time constraint

  • Experience working in a process or data driven environment

  • Experience working for a multinational organization and working with colleagues in other locations as well as international locations



Travel for this role is approximately 25%

The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this Link at for English or this Link at for Spanish.

Title: Director, Service Excellence/Continuous Improvement – Global Business Services

Location: USA-MI-Battle Creek - Corporate Headquarters

Other Locations: USA-MI-Grand Rapids

Requisition ID: GLO000080

Job Function: Global Business Services

Job Type: Professional

Closing Date: Ongoing

Relocation Assistance: Yes