Citi IPB US OSJ Operations Specialist in Miami, Florida

  • Primary Location: United States,Florida,Miami

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 16050576


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.


The OSJ Operations Specialist is responsible for assisting in middle office functions for the OSJ and in providing analytics support to the OSJ within the U.S. Managed Investment business which includes the CPII Financial Centers and Sales locations in Miami, New York, San Francisco & Houston. The incumbent will ensure optimum efficiency and service levels for the International Personal Bank of the U.S. segments under the U.S. Managed business model, in accordance with CGMI, IPB U.S. Policies and Securities Industry Regulations. The objective of the IPB U.S Operations team is to ensure continued maximum operational efficiency of the IPB U.S brokerage operations for CPC & CPII, while maintaining costs at a minimum and ensuring necessary flexibility for future expansion and growth. An additional key attribute of this role is to maintain the integrity of current and future governance policies and procedures, to identify opportunities for synergy between the various investment lines of business in IPB U.S and leverage synergies wherever possible so as to streamline operations, improve client experience (both internal and external) and reduce costs.

Principal Responsibilities:

The OSJ Operations Specialist for the IPB U.S. Brokerage Services Group will focus on the day-to-day resolution of a variety of moderately complex to complex operational tasks. The OSJ Operations Specialist is accountable for ensuring the integrity of the entire process from receipt of work to resolution and closure. These tasks require coordination of information among various operational areas and customers and use multiple online systems such as Pershings’ and Bloomberg for research to complete tasks.

The OSJ Operations Specialist will actively assist in the day-to-day supervisory review of middle office activities and document processing (account applications, account maintenance requests, assets movements, etc.). In addition, the OSJ Operations Specialist will focus on the development and presentation of risk metrics and reports for the OSJ team in support of the supervisory function. The incumbent will ensure a high level of service delivery as well as compliance with Citigroup's policies, procedures and government regulations. The incumbent will be responsible for processes and liaison with other department (sales, compliance, operations) ensuring maximum efficiencies and improvement opportunities while delivering superior service quality. The incumbent will act as the liaison between support, producers and management.

Daily Tasks Include:

  • Execution and Administrative Support. Ensure surveillance and supervisory execution processes are in place and manage administration support activities. Independent supervisory review and quality control of previous days’ work with regards to cashiering and account changes. Monitoring daily margin and cash deficiency risk items and resolving them in a timely manner. Receiving and reviewing incoming work such as errors and account modifications. Entering transactions into internal systems and examining for accuracy. Balancing internal accounts.

  • Risk Management and Supervision. Assist in the risk management and supervisory function of middle office/operational activities of the OSJ including, but, not limited to account review and approval, processing account maintenance, asset movements. Resolving complex customer issues such as wire transfers, statement irregularities and general inquires using multiple resources and records. Exercises independent judgment within governance guidelines.

  • Risk Management Metrics. Develop and implement efficient risk management metrics in support of investment risk management function.

  • Investment Sales Support. Liaison with Sales and Sales Support staff, FA Helpdesk, Pershing, regarding concerns

  • Brokerage Operations. Liaison with Operations Manager for brokerage operations requests.

  • Supervise Branch Administrative Functions. Including New Account data entry, W8/Tax Related Issues, Account Maintenance data entry, Automated Customer Account Transfer Service (ACATS), Service Center Request – Processing and Follow-up and Ad Hoc Trouble-Shooting and Escalation (FA Support).

  • Problem Solving. Contacting appropriate back office and compliance departments to complete the process. Acts as the primary person to resolve day-to-day one off issues as they arise. Will perform a root cause analysis and take the appropriate action to prevent the event from reoccurring.

  • Documentation. Repairing, editing, distributing, and/or correcting specialized and/or complex documents.

  • Supervisory. Keep current with new products, procedures and applicable Compliance and Federal regulations and communicate as needed.

  • Process Improvement. Review current processes to ensure effectiveness and efficiencies and identify ways to improve, ongoing basis.

  • Training. Provides training as needed to staff.

  • Additional Duties, as needed. Perform other activities to support the business, as required by Management.

Business Relationships:

  • Producers: Financial Advisors and Senior Bankers

  • Support: SSA, SSR and RMA

  • Operations

  • Compliance

  • Branch Management: Financial Center Head, Service Team Managers and Sales Managers


Knowledge and Skills Required:

  • Knowledge of investment operations and regulations

  • Understanding of the financial service and banking industries

  • Ability to motivate people towards a common goal

  • Superior customer service, task management and coaching skills

  • Knowledge of investments operations and regulations

  • Ability to evaluate critical situations and know what needs to be escalated to Senior Management and other critical escalation points within the business

  • Ability to maintain confidentiality

  • Proven organizational and time management skills; ability to prioritize tasks

  • Ability to work independently, with minimal supervision

  • Demonstrated analytical and problem solving skills

  • Strong communication skills

  • Flexible and adaptable to changing needs of department

  • Ability to handle detailed work

  • Sound judgment and exhibits decision making skills

Education / Experience:

  • Extensive experience in data management systems, report production and the use Microsoft Office applications such as Outlook, PowerPoint, Word and Excel.

  • Bachelor’s Degree required in Business Management, Finance, and/or related field

  • Bilingual in Spanish and/or Portuguese preferred

  • 7+ years related work experience with off-shore brokerage operations

  • Required: Registered FINRA Series 7, 8 (or 9/10), 66

  • Optional: Registered FINRA series 3, 63, 65