Kforce Configuration Technician in Midlothian, Virginia
Kforce has a client that is seeking a Configuration Technician in Midlothian, VA.Summary: This is to replace about 200 Alstom computers with GE provided computers. What will the primary day-to-day responsibilities entail for this person? Going to user's desks, replacing their computers and peripherals, bringing back old equipment. Also, helping them get setup on their machines as well as installing software that is needed using documents that will guide them through the process. What will the typical work schedule be and will there be any overtime or on call hours? Should be standard 8 to 5 work hours. Unpacks appropriate CPU (Central Processing Unit), hardware and software and then installs each at default or to custom specifications. Tests configured systems for appropriate functioning and troubleshoots for any errors found. Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements. Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied (on-line instructions, configuration sheets). Complies with departmental training certification requirements based on configuration, level by job function, i.e. Configuration. Level I, II, III. Troubleshoots malfunctioning units using efficient problem solving techniques and departmental procedures. Researches hardware and software literature to keep abreast on new product/service developments and announcements. Works with Lead Technicians on difficult to solve problems or configurations.
Preferably a CompTIA A+ along with schooling and 2 years' experience
Customer service soft skills
Ability to adapt and learn quickly
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours