Goodwill Industries of Southeastern Wisconsin, Inc Retention Specialist in Milwaukee, Wisconsin


Do you want to work for a strong, stable organization that invests in their employees? Do you want to end your day knowing you changed the lives of others for the better? If yes, come and work with one of Forbes 20 Most Inspiring American Companies.

The Retention Specialist is responsible for the supervision, instruction, and activities of participants in the on –the- job retail training program.

Essential Job Functions:

  1. Assist individual trainees in the orientation to the firm's policies, procedures, products, services, standards, and work demands required.

  2. Supervise, instruct, and direct activities of retail trainees with learning to operate a cash register, stock and organize shelves, receiving products from the warehouse truck, merchandising and methods to providing exemplary customer service and utilizing interpersonal and social skills to be successful working in a store environment.

  3. Provide leadership, training and coaching to increase productivity and to enhance trainee work skills, promote work adjustment/behavior modification and maximize work capabilities. Evaluate trainee work performance and related behaviors to determine appropriate job site, goals and objectives.

  4. Maintain and keep current appropriate reports and records. Complete data collection on each trainee to report progress,

  5. Meet production quotas and quality control standards as established by the employer.

  6. Quality check work completed by individual trainees.

  7. Provide emotional and problem solving/supportive techniques to individual consumers.

  8. Maintain positive working relationships with job site personnel.

  9. Assist individual trainees in becoming as independent as possible on the job.

  10. Provide job retention service and training in job-related skills (e.g., mobility, personal care/grooming, and referrals to other needed services in the community.

  11. Provide on- going support and assistance to employers.

  12. Participate in job related training and staff meetings.

  13. Maintain a safe and orderly work environment.


  1. High school diploma or equivalent preferred.

  2. A minimum of at least one to two years successful work experience in a retail, customer service or related field.

  3. Experience in working with individuals with severe disabilities preferred.

  4. A minimum of at least 6 months experience operating a cash register and cash handling skills preferred.

  5. Valid Driver's License.

Goodwill is an Equal Opportunity/Affirmative Action employer. Minorities, women, vets and individuals with disabilities are encouraged to apply.

Requisition Number: 16-0986

Post Date: 10/17/2016

Title: Retention Specialist

City: Milwaukee

State: WI